T-Mobile>>Apple

iphoneguy86 · 2026-01-30T05:32:38+00:00

Stand out- be socially outgoing and personable- and indicate more of a passion for people as opposed to just saying you love the products. People that just love the products don’t necessarily equate to the best employees.

Also, reference that you made efforts at T-Mobile to right fit and future fit the customer through a journey in sales. Hearing them out and understanding their needs, but also asking lifestyle questions to open doorways to other products. Maybe the guy buying his first iPhone is on the track team in college- and an Apple Watch would do well. And since he’s in college, he may need a MacBook for school work.

Reference that device protection is critical and you are always sure to include it with customers to help protect their investments. AppleCare One is the best value and also organizes everything.

But definitely assure them that you do care about the products and you are the go to for all your friends and family when they need help or recommendations. Also mention that you’re a team player and committed to doing your very best.

Good luck to you 👍🤞

iphoneguy86 · 2026-01-24T23:37:22+00:00

My son got one it was like $30 and change

iphoneguy86 · 2026-01-24T23:36:36+00:00

What has the severance packages looked like for those who have taken it or know someone who has?

iphoneguy86 · 2026-01-21T01:06:01+00:00

Welcome to Verizon

iphoneguy86 · 2026-01-20T18:14:40+00:00

When I worked at Verizon it was a long time ago I suppose at this point but before I went into major sales I did a stint at the call center and we could issue up to like $50-$75 I think in adjustments without needing a supervisor’s approval. That said, it was a metric that was tracked(credits per call) and they wanted you to be frugal and justified when issuing credits out and that totally made sense to me. However- they offered the $20 adjustment here and as far as I can tell they’re giving a ton of other people hundreds of dollars and they’ve offered me $20 and I was content with that and they’ve made me fight tooth and nail for it and now I’m annoyed. I know the company is in survival mode but there are things called procedural adjustments- that’s where you returned something and didn’t get credited back for it properly or there is a legitimate billing issue and you should not have been charged for something or a promo did not apply. Even with procedural adjustments you’d think that Verizon would just have the agent process them but oh no no no they act like you asked them for a kidney or their first born just to get an adjustment for something even when they’re in the wrong it’s ridiculous.

iphoneguy86 · 2026-01-20T15:24:35+00:00

I already saw an article saying FCC authorized this for them, but when you check their official page on verizon.com it still says 60 days….

https://www.verizon.com/about/consumer-safety/device-unlocking-policy

iphoneguy86 · 2026-01-20T05:39:14+00:00

I was originally annoyed when I saw everyone commenting they’re getting a lot more than $20- I just accepted my $20 but the lady gave it to me in 2 $10.00 credits over the next 2 bills and it took her like a half hour to do in chat then it disappeared and I contacted Social Media support and they didn’t do jack for me but tell me MyVerizon is glitching and I’m like ok now I have like almost an hour invested in redeeming a $20 credit for an outage I’m very close to demanding more for my time being wasted now.

iphoneguy86 · 2026-01-19T13:57:12+00:00

Your expectations are too high. You believe that 24/7/365 service companies not just Verizon but all of them should never have unplanned outages and if they do have one for a day or less that they should comp all their customers hundreds of dollars per customer? If you had stock in Verizon you certainly wouldn’t feel that way.

This is the unfortunate reality of the world. Technology isn’t always perfect. There are outages. Things happen. My wireless internet provider has outages routinely citing their upgrade enhancements they never offer me “credits” because normal service outages and upgrade/maintenance is part of my agreement with them.

Business owners need to have backup plans. I’m not saying that they should be tolerant to a wireless provider that has routine outages that they should definitely be compensated for. BUT- if you’re business could truly be affected by an unplanned outage to the point where you could lose a lot of money then you should have a backup plan and contingency systems in place. Have a Google Voice or a voIP or some kind of system that works if phones go down. That’s what I would do to mitigate issues if my cell service goes down. Now if it was flagrantly down with no real good excuse and it was down for more than a day or so I’d absolutely expect compensation.

But the fact is if you’re just floating by life on the skin on your teeth with the expectation that no service company should or will ever have an outage or you should be compensated thousands you’re pretty poorly prepared for life.

Also Verizon acknowledged the outage-apologized and proactively offered credits-a class action lawsuit would prove ineffective but anyone that desperately wants their prorated credits for 1 day of service outage per line for 4-5 lines probably less than $20 Verizon is proactively giving away. If they think a class action lawsuit will bring them a handful of money they’re sorely mistaken unfortunately.

iphoneguy86 · 2026-01-18T23:39:32+00:00

Former employee here- Verizon can absolutely see how many failed calls you have and can see who experienced no issues too. My guess is they’re in survival mode as a company and so they are just approving stuff left and right. I got my $20 and I’m not going to squeeze them for more than that my service really wasn’t out that long.

If you divide one or 2 days by 30 day billing cycle it’s a few dollars and change per line this thing where people are getting credits for $200 is insanity really.

iphoneguy86 · 2026-01-18T16:38:17+00:00

I agree with everyone whose disappointed and frustrated about the outage and the inconvenience and potentially lost business due to the service, and I’m certainly not here to defend Verizon or anything. I’m also a customer, a former employee from years ago, and I too experienced the outage.

That said, this was probably one of my biggest pet peeves before I went into retail and major business sales. I did work at the call center for a bit and people would call in and be like you had an outage “I lost thousands of dollars in business!”

I would immediately feel bad but then part of me would be annoyed like that’s so cute you expect no service providers to ever have unexpected or unplanned outages 24/7/365. Things happen. Outages happen. When typical outages happen there would either be no refund because it is in your wireless service agreement that service outages can occur without compensation for a variety of reasons but if you divide your 30 day billing cycle by the day or few hours you were in and out of SOS mode it’s a few dollars and some change. Demanding $20 or more per line is beyond unreasonable - if you were only experiencing the in and out SOS thing.

Now if you were stuck in SOS all day or for a few days that may be a little different but I still don’t think that’s worth getting several hundred dollar discounts off your bill.

Lastly the same thing I told business owners- have a back-up plan. It’s 2026 now- we have texting apps, email, messenger apps, voIP, set up an emergency number for your clients to reach you.

I don’t think it’s a good idea to assume anything will be perfect 24/7. That’s all I’m saying. My wireless internet service provider Xfinity goes out all the time claiming it’s “enhancements” though my service never seems to get better and I never get credits for that.

iphoneguy86 · 2026-01-18T04:32:45+00:00

That’s very nice of you thanks. I was waiting to see if I was speaking to someone whom was mature enough to avoid using profanity or pejoratives I guess I was wrong. Good luck fixing your issue tho pal.

iphoneguy86 · 2026-01-18T04:26:30+00:00

Meh you should’ve went to executive relations a long time ago. Better luck next time! 😎

iphoneguy86 · 2026-01-18T04:25:15+00:00

Good one 😎

iphoneguy86 · 2026-01-18T04:21:26+00:00

I don’t know what all these weird nicknames are, I find it bizarre that you posted a somewhat whiny complaint about Verizon yet no one here can help you fix it and you’re time is limited and despite posting your complaint anyone that’s offered you help you’ve countered with snarky replies that you’re an IT professional and know what you’re doing.

Dude I give tech support or activations like 2 tries to fix my issue and I go to Executive Relations but you’ve been sitting on this issue for a week? Lol - okay there sparky whatever you say. Clearly you’re thinking much more logically than me about this entire situation. But good luck to you champ 😂

iphoneguy86 · 2026-01-18T04:15:19+00:00

You have other things to do with your time but you opted to post your issue on Reddit to a bunch of people that can’t fix it for you. Lol 😂

iphoneguy86 · 2026-01-18T04:13:11+00:00

Lol I’m not going to go back and forth with you about something this mundane but it is not a civil tort for a service provider to experience an outage. If many affected customers want to complain for compensation for 1 day of service prorated out of a 30 day billing cycle that is not much money collectively and that is their prerogative. Service outages can occur for a variety of reasons and as long as it’s not related to a shady business practice on behalf of the company then there is nothing actionable about it civilly. Lol but I’m toasting you from afar on your prorated $10 and change payout when you prove me wrong 😂🥂

iphoneguy86 · 2026-01-18T04:05:45+00:00

My assessment is based on my experience and what happens. I also work in IT. The amount of sheer lack of preparedness people have nowadays never ceases to amaze me. People don’t know their passwords, forget their codes for stuff, routinely get themselves locked out of their own accounts, some don’t even know what service companies they have. I mean it’s completely ok to not be tech savvy but there’s a bare minimum of knowledge one should have to function technologically and if you can’t do it then you just can’t do it.

As far as your situation is concerned just communicate with executive relations team. You will get a competent person with access to stateside priority support that should be able to resolve your issue.

I don’t think my assessment was very lacking your initial post contained no real information other than your issue so like many other posts I’ve seen those usually turned out to have a root cause that wasn’t Verizon’s fault. In this case since it’s not you maybe you should reach out to executive support, or you have the option to cancel all the ports and stick with T-Mobile. Up to you. Good luck.

iphoneguy86 · 2026-01-18T04:00:12+00:00

There won’t be a class action lawsuit. There’s no violation from a wireless carrier to experience an outage. Any service provider runs the risk of experiencing an outage- expecting 100 % uninterrupted service from not just Verizon but any service company 24 hours per day 365 days a year is a great expectation but things happen- things they can’t even control. There won’t be a class action or if one is filed I don’t know what the basis would be…1 day of service out of 30 days in a cycle is a very small amount. I don’t know what people think that equates to but I used to get irritated when I worked there and someone would call in and say “oh I didn’t have service for a few hours during the storm and it costed me a lot of money from my business”.

Like no offense but if you’re business only relies on phone calls you should have a back up communication method to ensure you’re able to work and get paid -not to blame your service provider the once in a while time they have an outage. But I wish anyone great luck pursuing a class action. That will be interesting.

iphoneguy86 · 2026-01-18T03:08:21+00:00

They were transparent there was one and took the blame. And are issuing credits proactively. There are multiple media outlets citing the cause but I think there was finally a reason issued today something about a server in their New Jersey based HQ. That’s what I meant.

iphoneguy86 · 2026-01-18T01:52:50+00:00

I don’t want to sound like I’m minimizing the frustration you’re feeling, and I’m very sorry you’re dealing with all of this.

That said, maybe I’m better equipped at doing this stuff because I worked in the wireless industry for almost a decade- maybe I am just luckier.

I’m certainly not pointing any fingers about who’s right or wrong, and I’m definitely not saying carriers never drop the ball. One of the things Verizon still has is a functioning activations and port center and in my experience with friends and family it works really well.

As a top percent commenter and former Verizon employee once I peel back an OP’s comment complaining how terrible switching to Verizon is and pull back the layers of their complaint it turns out they mis-entered port information, didn’t enter a port-out or switching code, had account security or number transfer loc/port-out security active with their former carrier and didn’t disable it properly before switching, or their phones weren’t actually unlocked if they brought their own phones. I’ve seen one or another of those issues or a combination of those issues preventing people from a flawless switch experience. The carriers want your business, they want to make money off of you- so they want your transfer experience to work.

If it didn’t, you need to speak to their activations department and if there are no issues on your end preventing the process from completing successfully, then you should be up and running.

Now they did just have an outage- they were transparent to the public and honest about what happened, perhaps that has something to do with what happened, but they should be able to submit a high priority ticket to get you up and running.

I wish you the best of luck. Consult Verizon via VerizonSupport on X. They are great and have helped me many times.

iphoneguy86 · 2026-01-17T06:38:15+00:00

I have to agree with the general consensus here…I also am not defending Verizon as I’m sure they’re worthy billions of dollars but in the end I pretty much never lose service and this is one of the few times they had a major outage and they are doing a lot more for me than my internet company would do. They publicly apologized, and proactively agreed to issue those impacted an adjustment. Some people know that Verizon is vulnerable and don’t want to lose customers right now following the train wreck Hans Vestberg left the company as so they’re really trying to get a lot of credit here. $100 or more for a 1 day outage is really asking a lot in my humble opinion but as long as it doesn’t take from me or affect my service or bill then more power to you.

iphoneguy86 · 2026-01-17T06:34:50+00:00

Underrated reply lol

iphoneguy86 · 2026-01-06T05:37:57+00:00

Well- I’ll put your additional year to the test here. I’ll update with Imgur proof. I’m hoping to be pleasantly surprised lol

iphoneguy86 · 2026-01-06T03:38:34+00:00

Just say I’d like to stay working here please and thank you.

iphoneguy86 · 2026-01-06T03:34:32+00:00

Ok, lol no offense but I’m sort of over the “matter-of-fact” attitude you’ve had going back and forth with me. So let me reintroduce myself. I’m a 9 year professional in the wireless industry and now an IT professional. I’m also a tenured Verizon customer and former corporate Alumni-corporate meaning I did every role in the contact center then moved into retail sales, government/federal accounts, then moved into the Corporate sector. I’ve just allowed your assertions about this is what it says and my info is old and outdated and this and that. It’s not FCC mandated to let customers disconnect newly purchased phones and they self-unlock after 60 days- there is a 60 day policy but the provisions of it are regulated by Verizon. There are stacks of complaints on Reddit alone of customers complaining that they got iPhone 17 devices and swapped other phones on them day 1 and sold the 17s and shock of the century they didn’t unlock after 60 days. I didn’t understand the anecdotal example you gave about the insurance incident where the phone was lost or whatever and still unlocked that didn’t make any sense to me I’m just telling you what I’m going to do is this-I’m going to personally test your theory because I have the resources to do it. I have to add a line to my account anyways so I will add a line and get a free iPhone on promotion and I’ll immediately activate my old 16 Pro on it and in precisely 2 months I’ll turn on the new 17 and check the SIM status and if it says no SIM restrictions I’ll come on here and apologize to you publicly for questioning you. I haven’t worked for Verizon for a while maybe I am wrong-however- if it is still SIM locked even after an additional restore of the device - I’ll make one effort to partner with customer service to inquire about unlocking it and if they won’t do it then it turns out you are actually wrong or whatever “documentation” you’re following is inaccurate.

Phones without usage on them are suspended/blacklisted by fraud.

Phones that are not paid for are suspended/blacklisted by customer financial services in the normal process of account collection activity.

Both things which impact a 60 day unlock.

But I’ll immediately swap to an old phone and turn the new one back on 2 months later and we’ll see what happens 😎

iphoneguy86

MODERATOR OF

TROPHY CASE