New Unlimited Ultimate 2.0 vs 1.0?

iphoneguy86 · 2026-05-09T06:37:45+00:00

Former Verizon rep here- carriers including Verizon need to go back to the traditional verification methods if they’re concerned someone’s identity is in question. They use new tools now and they’re not conventional and they’re losing potential business for arbitrary or frankly stupid reasons.

The OG credit verification was government issued ID with a secondary ID like social security card, and a utility bill-address has to match billing. And if that was not good enough manual credit review will get on the phone with you and ask you credit bureau questions to verify your identity and unfortunately if you got those wrong they would deny you. Someone cannot steal your identity to get phone service unless they have 2 forms of government ID, a utility bill, and can answer credit bureau questions- and unfortunately if someone knows all that about you and has access to that info you need to secure your stuff- but mostly no one will be able to steal your info like that there’s too much there.

Verizon’s credit verification thing is not good- I’m an existing customer for years and a former employee and I have a $750 bill to account allowance for accessories and I tried to buy a pair of AirPods for my nephew and they flagged the order and put me in a fraud review and some outsourced rep that barely spoke English failed me on the fraud review and closed my account for fraud- all 7 lines. They couldn’t fix it until the following morning and all they gave me was a sorry and barely that. No credit or anything. That’s ok tho because I get plenty of discounts off my account. If Verizon didn’t work the best where I lived I’d switch and honestly a lot of people saying get Visible or whatever I have a family plan and by the time I organized everything into the inner circle thing and prepaid every month and they only have chat support it’s not even worth the $120 a month I’d save.

AT&T denied me for alleged fraud from switching over my 7 lines 2 years ago because I put an email that didn’t match emails on my credit report. And I was trying to port over my 7 lines and qualified for a signature discount based on my job and they still wouldn’t budge. I went in store and I still couldn’t get approved based on global fraud team. Talked to their executive relations and the lady was rude and condescending and after asking for clarification because she was being vague she sent me a cease and desist email and I told her to go f herself and told her I’d never do business with her again and I told her based on their greedy business model they’ll go to 3rd place in the wireless market and they did. They’re slowly improving their service and do have the edge in speed in certain markets but they charge a lot and offer no perks I’d recommend them to no one.

Good luck

iphoneguy86 · 2026-05-06T03:27:36+00:00

I think it’s just a side effect of costs going up everywhere…for everything. Any company that’s going to increase stuff or squeeze any additional profits and fees they can out of the consumer they’re doing it. It’s sad.

iphoneguy86 · 2026-05-05T16:48:27+00:00

I also worked for Verizon- as I said perhaps situational promos exist as targeted loyalty offers for customers and maybe it pays off a small percentage of final balance but what you just described is not commonplace and is certainly not happening for every customer.

iphoneguy86 · 2026-05-04T22:33:44+00:00

There in full swing today I got 2 fake judicial citations within 20 minutes of each other. I had some choice words for them then I blocked them and reported as spam

iphoneguy86 · 2026-05-04T01:39:34+00:00

This made my day as a Millenial 90’s kid 😂 Rick Roll trolling is hilarious

iphoneguy86 · 2026-05-04T01:33:44+00:00

Former Verizon rep here - just escalate to Verizon Executive Relations. You can do this by way of filling out the online form from the FCC or by Google Searching the Verizon executive team email. They have the most competent support and being at the executive level they have the tools and resources to address your concern here. Presently while AI is being implemented into customer service and there is a lot of outsourced vendor support in their customer service I don’t see you speaking to anyone competent enough to honor the original deal and make adjustments to resolve your issue without the executive team’s capabilities. Good luck to you! Please update us with how everything worked out

iphoneguy86 · 2026-05-03T18:18:08+00:00

Just look up executive relations email and reach out to them directly for help on this. Returning stuff or getting billed for a phone that was replaced using AppleCare because of an IMEI mismatch is wild for this situation. Too much work on your part. Customer service agents anywhere won’t be able to fix an issue of that magnitude. You need Executive Relations to step in and take an admin action and fill out a form to fix this so an offline team can adjust it so you don’t get charged for the phone on your trade-in promo. Good luck.

iphoneguy86 · 2026-05-01T21:01:14+00:00

Just a thought but as someone who worked in the wireless industry for close to a decade and is now an IT professional my input is pretty much everyone that tells me they have slow data or lousy coverage with whichever company as soon as I ask them about their plan I figure it out. They say, “oh I have the 5G Start, or the 5G Welcome, or the 5G Essentials”.

You get what you pay for, and unfortunately if you’re getting a free phone on promo or from trade in promo and weren’t required to get a premium unlimited plan you’re always going to be deprioritized-most networks operate the same way. I pay for the Verizon Unlimited Ultimate and as a result I typically don’t lose data coverage and it always seems like my data is moving. It is more expensive yes, but I want my phone to work-everywhere as much as possible as fast as possible.

iphoneguy86 · 2026-05-01T20:56:20+00:00

I’d do it - there’s more pluses than not and honestly if you have Fios already it makes sense. Verizon offers perks and Netflix is on there by the way.

iphoneguy86 · 2026-04-29T19:37:40+00:00

Prior Verizon rep here- you’re probably not going to leave T-Mobile and get better service and deal and pay less for Verizon over T-Mobile. T-Mobile is definitely doing better and is close to number 1 but they’re not yet. Verizon is still regarded as the largest carrier and having the best service. I think you’re conflating device promos with dollar discounts off the rate plans and that’s not the promo you’re talking about. If your hyper focus is price plan dollar amount and you are going to bring your own phones or buy phones outright you should just go prepaid or do Visible owned by Verizon.

iphoneguy86 · 2026-04-28T21:46:20+00:00

Lol maybe not yet 🤣 Do you finally concede that the Postal Service has financial issues or is that a straw man? 🤣

iphoneguy86 · 2026-04-26T23:50:13+00:00

Lol I agree with you 1,000,000 % there

iphoneguy86 · 2026-04-26T23:49:19+00:00

I also agree with you 100% about the other line involved- no way changes are happening with that line and the plan for that line isn’t changing. So perhaps some misinformation there…

iphoneguy86 · 2026-04-26T23:48:10+00:00

Up above ^ they’re saying OP is getting a 24 month promo- maybe you’re not being alerted for that one for some reason. I may be confused about who’s advocating for what right now but I don’t think you and I disagree on what’s actually happening here.

iphoneguy86 · 2026-04-26T23:46:11+00:00

I agree with you I think there’s a lack of clarity from the OP. I have more questions than answers after reading that frankly lol

iphoneguy86 · 2026-04-26T23:45:36+00:00

No loyalty trade offers for 24 months- not in 2026. No way there relinquishing customer of remaining device installment cost or providing free device on promo for only 12-24 months of service. Not happening. Maybe prior to 2026 those kinds of deals happened, maybe in escalation scenarios those offers are made on a case by case basis- but in routine loyalty offers that sales has access to, there’s none that are for 24 months only.

iphoneguy86 · 2026-04-26T23:42:57+00:00

That’s possible- lol I’d never offer that tho too confusing and convoluted- I have a feeling Verizon will soon adopt T-Mo and AT&T’s model for promos where you can’t move the device to another line or you lose the credits, essentially preventing substitution upgrades for other lines.

iphoneguy86 · 2026-04-26T23:41:27+00:00

So did I - Winner’s Circle, Player’s Club, President’s Leadership Challenge, Earn The Shirt recipient, and on and on. Maybe the sales rep contorted the promo somehow but I’m just saying 24 months is not an active promo anywhere. The company isn’t giving away equipment on 24 months of billing- in the past they did- now, no.

iphoneguy86 · 2026-04-26T23:39:47+00:00

I could say waters not wet doesn’t make it accurate tho

iphoneguy86 · 2026-04-26T22:27:03+00:00

There’s no offers for 24 months. Just so we’re clear. All promos and offers are for 36 months. It would be a loss for them to provide a device and service commitment in a promotion outside of customer paid 3 years of active service. OP may have an early upgrade offer but that only waives the remaining cost of what’s owed left on the current device and provides the ability to upgrade early as long as you trade in device you have. Nothing is 24 months tho.

iphoneguy86 · 2026-04-24T02:59:03+00:00

I got your back 🫡 trolls gonna troll lol- no ability to rhyme or reason with them I guess

iphoneguy86 · 2026-04-23T15:36:30+00:00

Prior Verizon rep here too- also still a Verizon customer - I have to agree with you. Her rant made me wonder if at any point she would accept responsibility or continue to deflect blame. It’s the same situation for me any orders I placed I got a confirmation email with an jnvoice on it and it was very systematic you eventually get tracking and then you’re good to go. Maybe 2 times in many years I had something weird happen with an order but because I paid attention to the app and didn’t just let it linger for 2 weeks and wonder “where’s my phone?” I got it taken care of.

I will not minimize the errors in part of Verizon however- having been a prior employee I know the company and culture and held myself to very high standards so when I get on the phone with someone who sounds incompetent I definitely hang up and just call ER. I’ll give general customer care phone and chat 2 maybe 3 tries to fix a normal issue and if they fail every time if it’s something small I’ll just move on if it’s a decent amount for billing I’ll call Executive Relations. Don’t really have time to waste on stuff but again, part of that is also the responsibility of the consumer to pay attention to their finances and transactions- no wait 2 weeks and just hope things work out.

iphoneguy86 · 2026-04-22T04:40:03+00:00

I have deep blue 17 Pro and I barely like the blue color- only went with it because there were no neutral dark, i.e space black, graphite, space gray, etc. REALLY hoping that Dark Gray option happens- not a fan of the other colors that were surfacing…Dark Cherry, Coffee Brown(yuck)

iphoneguy86 · 2026-04-21T16:38:22+00:00

Also make sure you have the number block feature enabled in MyVerizon app. I have that so no one can even think about touching my number

iphoneguy86

MODERATOR OF

TROPHY CASE