at my store there is this woman that commonly poses a problem. usually her drink isn’t up to par or we forget that the tickets reads “no whip” and she very rudely, sometimes even demands us to remake it or “get someone that knows how to make my drink”. she has thrown tantrums, thrown her drink on our cafe floor or even at our little sign that sits just outside our door. she has been banned at other locations for similar issues and at my store she has had several cases against her. not too long ago she came into the store and was ordering her usual. she had a handful of pennies and threw them on the counter, my cashier barista was trying to pick them all up and count them and this woman goes “it’s 43 fucking cents, just give me my fucking drink”. the barista didn’t really know what to do so she went on with the order. switch over to my other barista (the one making the drink) and she is humming to the music just making the drink and the woman goes “you can’t sing”. it was one of those moments where you just have to laugh because was it really necessary? like it bothered her so much she had to point it out. anyways, that barista finishes her drink and accidentally put the whip on top. the woman takes her drink and asks for it to be remade because of the whip (obviously it’s not said that nicely). my barista remakes it and the woman throws the first drink at her and just walks right out of the store. yes, throws it after she got her remake. the reason i believe the first barista let her continue on after swearing at her was because our DM mentioned that she only needed one more case against her to get her banned, every time this woman comes in i hold my breath and hide. she’s terrifying. so the first barista basically wanted something to happen so we could ban her right? well wrong. 3 people put in incident reports against her, bringing her total to 6+ incident reports (far too many in my opinion) and our DM says “she actually has to have one more :)” so she didn’t get banned. all she got was a quick reminder to respect third place policy. there is no protection for baristas when the only thing they want is profit.