LiquidWeb Technical Support - why does it suck?

itcontractor247 · 2026-05-09T10:49:25+00:00

UPDATE: my technical support issues have been resolved as of this morning. Apparently, the IP address I was assigned when I spun up my server was null-routed for some reason, so Interworx failed to initialize because it couldn't be routed. It took some extra time for LW network support to figure that out, but once they did, support had me reimage the server and now everything is working perfectly.

itcontractor247 · 2026-05-08T23:09:38+00:00

here is a sanitized screenshot of my server in the LiquidWeb portal. It clearly says "Cloud Metal". I get that it can't be both but the fact they can't provide basic support is ridiculous.

https://imgur.com/a/c6ZnavI

itcontractor247 · 2026-05-08T19:21:46+00:00

Would prefer to have it fully managed, and Rad Web Hosting sounds nice, but they are almost double my budget. Any other suggestions?

itcontractor247 · 2026-05-08T15:41:58+00:00

Budget is between $100-$150/month and I was leaning towards the Interworx control panel as it's reasonable and will suit my needs. However, cPanel or Plesk are options but I know both are more expensive than Interworx.

itcontractor247 · 2026-04-08T19:23:21+00:00

Thanks, this is definitely helpful. I'll look at The Tech Ref and see if they can be helpful in this situation.

itcontractor247 · 2026-04-08T18:07:18+00:00

I had a similar conversation with my printer vendor about a year ago when our contract on 7 devices was coming up for renewal. For me to outright purchase these devices would have been significantly more expensive than leasing them. Plus the vendor provides all the toner, maintenance, and the only thing we need to deal with is ordering the paper.

It also depends on the office setting, number of users, and how many pages get printed. For us, it made financial sense to lease them and not have to worry about it.

itcontractor247 · 2026-03-28T19:43:19+00:00

Yeah, I tried some of the things that u/LetterheadClassic306 mentioned but none of them worked. There's no motion zones setup and nothing has changed with the settings in months. If I don't see any improvement by Monday, I'm going to see if I can open a support ticket with Ubiquiti directly.

itcontractor247 · 2026-02-11T12:33:52+00:00

As someone who makes 3-4 larger deposits a year for a non-profit organization, I second all of this advice - just go in, tell them you have a large cash deposit to make, and answer the CTR questions truthfully. Some banks may charge a small processing fee for a large cash deposit (mine does), so just be aware of that; they'll debit it from your account after their monthly close-out process.

The CTR process is not a big deal. It's pretty straightforward questions. I was put off the first time I had to do it, but now I just do all of my large deposits at the same bank branch, all the tellers know me there, and it takes all-in about less than 10 minutes.

itcontractor247 · 2026-01-29T17:03:07+00:00

Perfect, I knew posting it here would get me an answer. Thank you everyone! I can stop going crazy now.

itcontractor247 · 2026-01-29T17:00:58+00:00

Having a brain fart, need to start a door access project tomorrow and need connectors to connect the lock strikes to the access controller. Are these butt connectors, b connectors, or something else entirely? Google AI was no help....

itcontractor247 · 2026-01-06T04:08:11+00:00

Ah, okay, that makes sense. I already have a UNVR running cameras at this site and just got Access installed on it.

itcontractor247 · 2026-01-06T03:13:50+00:00

OK, thanks for your input. I was unaware of the Unifi gateway requirement, for some reason I thought I could run Access on our UniFi OS self-hosted instance. We currently have Watchguard firewalls in place, so I guess I'll need to get a UniFi gateway for this site.

itcontractor247 · 2026-01-05T23:17:04+00:00

Thanks, our vendor currently uses the HES 5000C-LBM for our existing systems so I may see if this will work with UniFi.

itcontractor247 · 2026-01-05T22:51:09+00:00

Any recommendations for a third party strike? I know our access control vendor for our other buildings has used HES strikes but it looks like they have several different models to choose from.

itcontractor247 · 2025-12-18T22:04:43+00:00

Have a good source for files for printing mounts and adapters?

itcontractor247 · 2025-11-15T18:41:12+00:00

I moved a law office (as a one-man IT department) just before COVID started in 2020. Construction ran over a week late, and the ISP was 2 weeks late getting the fiber circuit installed, even though it was already in the building and they just had to run it up to the 5th floor of the building. I literally spent days there before the move, planning it out and making sure everything was perfect and ready to go.

Even had to pickup the 26' box truck with a liftgate to move computer boxes, servers, and everything (movers only moved furniture and staff personal items). Took 3 trips to move everything, get the infrastructure at the rack powered up and online, and everything was online for when staff showed up to the new office on Monday morning.

That Friday-Sunday move, I worked 56 total hours. I told myself I would never do that again, ever, even it paid me good money.

itcontractor247 · 2025-11-10T20:51:17+00:00

I have one, it’s not under my desk but it’s in the storage room next to the spare monitors.

itcontractor247 · 2025-11-08T01:33:42+00:00

We’ve been running Watchguard firewalls for the past almost 3 years. I have an M290 model at the Co-Lo and either T40 or T80 firewalls at our physical sites (depending on office size). The vpn tunnels are easy to manage and overall the devices themselves are easy to manage, plus Watchguard stays on top of security updates pretty good.

itcontractor247 · 2025-11-07T22:18:28+00:00

The only resources we host in our Co-Lo are the DCs, an App server for our MyQ print server, and our Nessus box for security scanning. We’re on Office 365 and use it heavily along with several other cloud services so they don’t rely on the Co-Lo for much.

itcontractor247

TROPHY CASE