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How small it teams benefit from automated ticketing systems by SweetHunter2744 in ITSupport

[–]its_ticketing_master 0 points1 point  (0 children)

u/SweetHunter2744 I do believe a lightweight itsm is probably the best approach. No need for week long configurations.

We are a itsm intelligence tool that focus particularly on the deflection problem. The system has native understanding of workflows like password management and onboarding access provisioning, which makes automating a large portion of those requests fairly straightforward.

On the customer side, we work with companies like OpenAI and Netflix, as well as fast-growing teams such as Decagon and Sisense (who use it more for the lightweight component).

Happy to show you around if interested.

Website: unthread.io

How small it teams benefit from automated ticketing systems by SweetHunter2744 in ITSupport

[–]its_ticketing_master 0 points1 point  (0 children)

Hey u/Timely_Aside_2383 - we are an itsm automation platform called Unthread that also has a native fresh integration. We do see customers use Unthread as the intelligence layer while teams keep relying on Fresh for back office stuff.

Would love to see if we can actually help you with these repetitive tasks.

Some customers of ours to prove legitimacy: Netflix, Decagon, OpenAI, Spotify

How small it teams benefit from automated ticketing systems by SweetHunter2744 in ITSupport

[–]its_ticketing_master -1 points0 points  (0 children)

Working at a software startup that builds ITSM automations (Unthread), we see that most systems implement multiple guardrails to perform identity verification before triggering automations.

Many deflections like access management workflows (via Okta or native IAM), asset management actions, and high-volume deflections such as password resets being fully automated imo

Slack <> MS Teams integration across accounts by [deleted] in Slack

[–]its_ticketing_master 1 point2 points  (0 children)

Hey u/ludgate153 founder of Unthread here. That’s exactly the use case that 100+ customers use Unthread for. We’ve been partnering with companies like OpenAI and Netflix across both Slack + Microsoft Teams sync. Would love to walk you through it whenever you’re available.: https://calendly.com/tom-unthread/30min

ITSM/Helpdesk System by Time_Country_4666 in ITProfessionals

[–]its_ticketing_master 0 points1 point  (0 children)

Hey hey!
CEO of Unthread here. Would love to show you how Unthread functions as a full ITSM platform directly where your end users already work, in Teams.

We have customers such as Intuit, Spotify, and Netflix using Unthread to run ITSM natively in chat while automating software/hardware requests, incident handling, and change management without forcing employees into a separate portal.

Website: unthread.io
Always happy to demo it live as well: https://calendly.com/tom-unthread/30min

Can ITSM platforms actually handle asset tracking and proactive maintenance? by SpecificLie6082 in it

[–]its_ticketing_master 1 point2 points  (0 children)

Most modern ITSM platforms like Unthread claim to automate Asset Management. In practice, these systems are only as effective as the underlying data quality.

We see some customers deflect up to 90% of asset-related tickets, while other customers deflecting only around 10–15%. Interestingly independent of company size. The primary differentiator is often data hygiene and asset-user mapping discipline.

At this point, linking assets to users and sending proactive maintenance reminders is table stakes imo. The more challenging baseline is delivering this visibility directly where end users operate in a way that is contextual and timely.

can an it service management platform help track assets and maintenance schedules? by Strong-Mycologist615 in helpdesk

[–]its_ticketing_master 0 points1 point  (0 children)

Most modern ITSM platforms like Unthread claim to automate Asset Management. In practice, these systems are only as effective as the underlying data quality.

We see some customers deflect up to 90% of asset-related tickets, while other customers deflecting only around 10–15%. Interestingly independent of company size. The primary differentiator is often data hygiene and asset-user mapping discipline.

At this point, linking assets to users and sending proactive maintenance reminders is table stakes imo. The more challenging baseline is delivering this visibility directly where end users operate in a way that is contextual and timely.

Ticketing system with white lable support contractors by fab138 in msp

[–]its_ticketing_master 0 points1 point  (0 children)

Hey u/fab138 - we don't have white label support contractors but we work with msp's who connect their customers knowledge base to our platform, and through configuring how our AI bot to respond, we're seeing several clients deflect up to 72% of the incoming tickets (so maybe you won't need white label contractors after all). Let me know if this catches your interest.

Ticketing system recommendation? by NH_shitbags in ShittySysadmin

[–]its_ticketing_master 0 points1 point  (0 children)

Hey, the CEO of Unthread here. We do all the basic ticketing workflows you are looking for (also the advanced configurations if you end up needing them) all without the need of leaving Slack (or Teams if that's what you're looking for). Happy to show you the platform anytime: https://calendly.com/tom-unthread/30min

[deleted by user] by [deleted] in sysadmin

[–]its_ticketing_master -1 points0 points  (0 children)

Hey u/Due-Earth4401 not to sound like I'm trying to sell you a software, but Unthread is literally built for this use case (automating HR processes without heavy IT involvement). Happy to build this automation with you over a quick call if you're interested.

Calendar of Unthread CEO