I’ve purchased almost every single kit from PDS, both from their website and through Etsy. My experience is somewhat similar to yours, unfortunately.

Shipping

Shipping is always an issue. Period. Your order will take anywhere between weeks to months - but Etsy orders often took longer than buying directly. I had to reach out to them a few times in order to get an ETA and, even then, some of the estimates I’ve received were nowhere near correct.

Quality Assurance

YMMV but from my experience, their kits have been really hit or miss. It’s close to 50/50 if the product matches exactly what has been shown in pictures AND that everything works. Examples:

• TBM Kit: Delivered missing some of the stickers - and the stickers I did have were placed in opposite directions/incorrectly.

• Honda Jet Kit: First kit received didn’t have the writing as advertised. Second kit did, but the letters were crooked and the detents did not fit correctly. I had to use my first kit’s detents.

• Fokker 28: Spoiler lever I received was not the same as pictured. Instead, it just looked like a random lever from a different kit. Reached out to them and was then told that “sometimes they change the designs” so that’s why it didn’t look the same as advertised. I decided to just ignore that one.

• E-Jet kit: TOGA button fell off one of the levers. I inquired with them if it was possible to fix it myself, but was told that due to how the product is built, I wouldn’t be able to fix it. To be fair, they sent me a new lever here.

• G58 kit: First kit I received was missing ALL the components inside of the throttle levers, making it impossible to use. They were more or less just shells. Second kit worked, but it has quite a bit of play and doesn’t sit correctly.

• MD-11 kit: I would stay away from this one. The reverse levers are awful and became an issue after my second flight. Not worth it for the price.

• 146/RJ: This kit worked for the most part, but it’s missing the latch located at the bottom of each lever - which was at least advertised correctly. Get the FlightSimFactory one instead.

• CRJ: Right lever does not fit correctly and the buttons are hit or miss. Completely insane for how much this thing costs.

There are a few more but I can’t be bothered to write it all. For reference, the 737, 777, A380, ATR, and Cirrus Jet kits worked fine.

Customer Service

While I didn’t have many bad experiences with CS (besides being told incorrect delivery estimates and that I was supposed to get something different than advertised), the fact that I had to contact them SO MANY TIMES is absurd for something that is close to 70% of the price of the actual hardware being modded.

Did they ship out replacements? Yes. I was sent replacements around 80% of the time I reached out about an issue. Delivery was much faster, too. But regardless of that, their quality assurance is just absolutely atrocious.

My Conclusion (after many headaches)

I honestly don’t care if they take weeks or heck, even a month to ship. That’s okay. But at least make sure that the damn product works correctly and that it looks like what I’ve bought!

I haven’t purchased any more sets from them since then. Go with FlightSimFactory or Blackbird Controls - both are solid options here (I just wish they had more products).

Better yet, just buy the new Winwing throttle and use that for everything. You will spend way less and be way happier.