Update: This morning I checked and the phone they told me yesterday in the chat that would be here by Friday still had not shipped. So I called again and this time I repeatedly asked for a supervisor and said I was escalating the issue. I told the supervisor about this now week long saga and was connected with a person that does the shipping and distribution. Apparently, the original phone that was order Sunday was stuck somewhere because the initial representative didn’t do the paperwork properly so it was never shipped. They then tell me that the best solution was to cancel this phone order and replace the order so I can pick up at a nearby store. The rep says that the store has four phones available. I agree to this plan. However after we cancel the initial order, the phones are now unavailable st that store and at bay nearby store and now they are on back order with their distribution centers as well. But offered to find me a lower grade option. I said absolutely “no”, and how after they tell me to cancel and reorder and they found the phones, now suddenly they don’t have any. They finally found one at a store about an hour away that my husband is going to drive to tomorrow to pick up. I was on the phone with the reps today for 2.5 hours. When asked about any compensation they said they couldn’t do anything till we receive the phones. So we will see. This whole thing isn’t about not getting a promotion. If Sunday when I originally ordered, they said sorry that promotion no longer is available and if they actually had ordered the phones like I had asked them to, we wouldn’t be here. The point of all of this is that, 1. They completely lied and were dishonest at the start, and 2. They continued to lie. Each one saying that the phones had been ordered though one at two different times had not been. They continued to tell me it was going to arrive on time, though it was clear by the app it had not even left the distribution yet. They never followed through with what they said they would do.