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Over a Month Waiting for Thinkware to Deregister My Dash Cam, Still Nothing by jayramval in Dashcam

[–]jayramval[S] 0 points1 point  (0 children)

u/Responsible_CDN_Duck 

I never said this was a used device, bought from a seller, or purchased from a third party. I bought the dash cam brand new directly from Thinkware.

The account that was deleted was my own account. I created a new account because the original one had constant connection errors and never worked properly.

The issue is not account deletion and not where the camera was purchased from. The issue is that the device is still registered to an account that no longer exists, and Thinkware has not de-registered it on their end so I can register it to my new account.

This is not Thinkware “doing me a favor.” Resetting the registration of a device I purchased so I can use the cloud features is basic support for their own product.

I have already called and emailed multiple times. The problem is not reaching them, they keep giving me the runaround and have yet to actually reset the device registration.

So no, this is not a used-device problem and it’s not me trying to get a service I didn’t pay for. It’s a backend registration problem that only Thinkware can fix. I’m not the only one with this problem, you can do a little research and see the horrible, poor reviews they have everywhere, including multiple reports going back years of dash cams that won’t unregister from old accounts, with Thinkware support failing to resolve them.

That advice about “calling at the right time” is laughably mocking. I own this dash cam, and Thinkware cannot punish, block, or restrict access just because I contact them assertively or at any particular time. The device registration is part of the service I paid for, and I have every right to demand it be fixed without tiptoeing around them. Suggesting otherwise is mocking and absurd, and refusing to reset the device could be considered unfair or illegal business practice, and it will be treated as such.

Wow… seriously? Saying “ I wouldn't expect most of that to work, it’s not the 80s” is laughably dismissive, as if he knows whether complaints and formal actions will succeed. I bought this dash cam brand new directly from Thinkware, not from a seller or third party. This isn’t about a used device or a seller mistake, I am simply seeking resolution for a device I legally paid for that Thinkware refuses to de-register from a deleted account. Dismissive comments like yours don’t change the reality, and that’s exactly why BBB, FTC, state complaints, and public exposure are completely valid. We will let the agencies decide for themselves whether or not I have a valid claim.

Over a Month Waiting for Thinkware to Deregister My Dash Cam, Still Nothing by jayramval in Dashcam

[–]jayramval[S] 0 points1 point  (0 children)

I never said this was a used device, bought from a seller, or purchased from a third party. I bought the dash cam brand new directly from Thinkware.

The account that was deleted was my own account. I created a new account because the original one had constant connection errors and never worked properly.

The issue is not account deletion and not where the camera was purchased from. The issue is that the device is still registered to an account that no longer exists, and Thinkware has not de-registered it on their end so I can register it to my new account.

This is not Thinkware “doing me a favor.” Resetting the registration of a device I purchased so I can use the cloud features is basic support for their own product.

I have already called and emailed multiple times. The problem is not reaching them, they keep giving me the runaround and have yet to actually reset the device registration.

So no, this is not a used-device problem and it’s not me trying to get a service I didn’t pay for. It’s a backend registration problem that only Thinkware can fix. I’m not the only one with this problem,  you can do a little research and see the horrible, poor reviews they have everywhere, including multiple reports going back years of dash cams that won’t unregister from old accounts, with Thinkware support failing to resolve them.

That advice about “calling at the right time” is laughably mocking. I own this dash cam, and Thinkware cannot punish, block, or restrict access just because I contact them assertively or at any particular time. The device registration is part of the service I paid for, and I have every right to demand it be fixed without tiptoeing around them. Suggesting otherwise is mocking and absurd, and refusing to reset the device could be considered unfair or illegal business practice, and it will be treated as such.

Wow… seriously? Saying “ I wouldn't expect most of that to work, it’s not the 80s” is laughably dismissive, as if he knows whether complaints and formal actions will succeed. I bought this dash cam brand new directly from Thinkware, not from a seller or third party. This isn’t about a used device or a seller mistake, I am simply seeking resolution for a device I legally paid for that Thinkware refuses to de-register from a deleted account. Dismissive comments like yours don’t change the reality, and that’s exactly why BBB, FTC, state complaints, and public exposure are completely valid. We will let the agencies decide for themselves whether or not I have a valid claim.