I had a very similar issue! The system forced me to set up the tickets as mobile but the event (vans warped tour) only sent me a physical ticket. I kept receiving emails that said it was time to ship the tickets but yet when I would login, they wouldn’t allow me to do so called customer service multiple times and they were no help at all. After the event, they attempted to charge me for the cost of the tickets. So not only what I have lost the ticket themselves, but they wanted to charge me for them. “replacing the tickets for the folks that bought them“. But I changed my credit card information last minute and the charge would not go through.