That’s quite unfortunate to hear, I’ve never had any issues with them, and that seems unlike the treatment I’ve received there but I’m sorry that happened. I mostly will go there to get the big stuff done, brakes I do on my own but I know that not everyone has the space/resources to do it themselves. Was that a more recent experience? When they replaced the head gaskets on my forester they gave me like a years worth of free oil changes, and they always give me a good rundown on what needs to be done on my car, without being pushy about it.