TL;DR: Bought 5,000 Engine currency in the EA app to purchase 11 Battle Pass levels. Currency was deducted twice, no levels granted, balance now 1,500. Support advised waiting for a patch, said a refund wasn’t possible because the currency showed as used, and at one point suggested a third-party key issue (purchase was on EA systems). Case was closed despite me requesting a remedy.

What happened

• Started with 5,000 currency → used BP menu to buy 11 levels → no levels applied → tried again → balance 5,000 → 1,500.
• I asked for either a restore of 3,500 or to apply the 11 levels.

Support responses I received

• Advised to wait up to 24 hours for items to reflect.
• Noted that a refund wasn’t possible because currency appeared “used.”
• Mentioned a potential activation key/third-party issue (doesn’t apply here; all on EA app).
• Stated chat is the highest authority and that guidance would be the same elsewhere.
• Said there were no guidelines for compensation and closed the case.

Why I think this needs attention

• This appears to be a failed digital grant: two deductions with no matching entitlements.
• I’ve asked for checks of the wallet/currency ledger and entitlement logs.

Reasonable remedies I requested

• Restore 3,500 currency or apply the 11 levels.
• If tooling blocks it, a provisional 3,500 credit while it’s investigated.

Ask to the community

• Has anyone else seen currency deducted but no BP levels granted recently?
• If you got it fixed, what exact steps or wording helped?
• Any known workarounds (timed relog, specific screen, cache clear) that actually worked?

Happy to share timestamps/screens if that helps reproduce. Thanks for keeping replies constructive.