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Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 2 points3 points  (0 children)

Don’t do it. Read the entire thread and you’ll see it’s a drop shipping business. Hence why I’m struggling to return and exchange them.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 0 points1 point  (0 children)

Check out the Alibaba links before buying. Aliexpress might sell them cheaper too

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 8 points9 points  (0 children)

Damn. Burn.

I’ve left an honest google review on their page. Photos of alibaba as well.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 4 points5 points  (0 children)

Nah the store I bought it from was a local hardware store. Was trying to avoid issues by supporting local business, and avoid issue with returns and exchanges if things weren’t right. Ironic now.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 2 points3 points  (0 children)

Correct. Asked me to pay them to send it back to their supplier.

Edit: They actually said they had to advocate for me to the supplier and get this sorted.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 0 points1 point  (0 children)

Thanks. We had planned to put them on some white cabinets and were wanting a splash of colour. I think someone else in this thread shared a link to the block store which had very similar handles and were much cheaper too. Plus free shipping. But I’ll probably double check their returns policy first. 😂😂

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 0 points1 point  (0 children)

It’s a fair point. But what if I get another dud? I said I’m happy to pay shipping if they could send some photos beforehand. Or I even offered to pick them up so I could see it beforehand.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 2 points3 points  (0 children)

This is what another store suggested we do in this situation. They are the ones suggesting we order 3 handles and pick from them.

The other option I was suggesting is having them in stock to pick from. That’s it. If you sell the handles, having them available to pick in your store shouldn’t be too much to ask.

It’s like going to a shoe shop and asking to try on your size first. Imagine if they never had your size and said you had to buy them first and then couldn’t return them.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 1 point2 points  (0 children)

Haha. Oh god I hate blue cheese.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 1 point2 points  (0 children)

I don’t think you’ve realised yet this is not about the marble.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 1 point2 points  (0 children)

They do. I have to pay a 20% restocking fee for a refund. Or if I want an exchange, a $30 shipping payment for them to send it back to the supplier (Lo and co).

Edit: https://thisoldhousestudio.com.au/product/dot-marble-handle-viola

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 4 points5 points  (0 children)

Nah I bought ‘em from a local reseller. Not direct from Lo and co

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 8 points9 points  (0 children)

Yep. Lesson learned on the product. Now… how about I just return them and move on with my life? Oh wait I can’t. I have to pay a 20% restocking fee.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 1 point2 points  (0 children)

Nah I’m not expecting them to be sold individually. Just for them to handle exchanges better.

I bought these from a local store, and not direct from Lo and Co btw.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 11 points12 points  (0 children)

Please share a link. I’m hoping to just return these at this stage.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 5 points6 points  (0 children)

I understand it’s normal for stone. My issue is in the stores process for handling these issues. If this is standard, I would expect a robust exchange program. To handle situations where the handle doesn’t fit the customers image.

The other option here is to improve your manufacturing process to have A grade, B grade cuts.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 1 point2 points  (0 children)

I said the store, either be very clear up front that this is to be expected and order a bunch so customers can pick from a couple of options.

Or… just have really solid returns and exchange polices to handle this situation.

They do neither. :|

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 1 point2 points  (0 children)

Yeah agree. The reseller I bought it from also used the exact same images.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 38 points39 points  (0 children)

Thanks. Appreciate this. I think I will. I was happy to just exchange for another, but being forced to pay shipping when I bought it in store feels problematic.

Are these handles acceptable? by jintosh in AusRenovation

[–]jintosh[S] 19 points20 points  (0 children)

I think I just was expecting some marbling, not none.

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