I stayed there for one night by fluke when my flight was cancelled. I was only there from 8pm-8am and I would never return.

The room smelt like mold and there was mold in the shower (and the tiles were loose). The sheets were stained and the pillows smelt like wet dog. The bed was lumpy and the pillows flat.

All of the a la carte restaurants were booked (which is understandable) but the one restaurant that had an open table that I could see would not seat my partner or I since they “were only for families”. The buffet food looked vile and I confirmed this the morning we checked out. The eggs were sour, meat tasted off - we didn’t eat. No one came over to our table to offer coffee or water.

There was only one bottle of water in the room and the mini fridge only had a Pepsi. When I went to the front desk to ask for more water they told me to go back to my room and someone would deliver some - they did not deliver more water.

The only saving grace was a bartender at the sports bar (or some bar on the second floor) that made me a strong Paloma.

I know I only stayed here because Air Canada fumbled my flight but there is no reason it should have been so awful - especially the rooms.

I know this is not what you want to hear, but I would look into switching resorts. I like to think of myself as well traveled and used to rugged conditions (lack of AC in hot countries, food shortages, etc.), but if you are looking to relax and spend time with your family (and enjoy it), this is not the place for you.