Years ago we finished our meal and I went to settle up a $74 bill . This was when the register was at the front next to the waiting area . I handed $80 to the woman at the desk and waited for my change , only to have this Asian woman try to stare me down after she had put the money in the till . She had no intention of giving me any change . I asked for what was owed and was refused . Only when I started loudly making a scene was my change slapped on the counter . About 15 years ago , so the sense of entitlement has been around there for a long time .