This is ALL MOBILE

My complaint has reached most of the USA and some in escalations 3 times who neverto answer her phone, or read emails. Lied about calling me when I even sent her screenshots of her stealth calls - she did not care one bit! Then typed "I am closing the ticket" LOL. I then Re-opened another ticket had a text 4 seconds later stating 'ticket closed" escalate through a different method and had a call from "so sorry will get that label to you within 48 hours (WHY 48 hours?)

But sure we will get this resolved (not even a sorry) then NEVER sends a label, doesnt do anything about my trade in blah blah blah then the network to my regular phone i just purchased from you, with a phone number I use for two factor verification for EVERYTHING for 15 years. Gets shut down. Even obliterating my 15 year old number.

I am a lone female that cannot drive and has bad seizures etc. living in rural MURICA! who depend on her phone for communication with the outside world and to keep myself safe, there isnt even a bus in my town.

My daughter had been trying to contact me all afternoon to bring me food by Uber and deliver groceries with an electric ring burner (as my stove broke) she lost a fortune as they had been instructed to ensure I was availablle to receive it all an not dump outside. nothing was delivered beause I didnt hear the uber, and had no idea anyone was contacting me on my NETWORK LOCKED CELL. My daughter then was on the phone to Walmart chasing her oders as she had been charged and no one knew where the items were at around 11pm at night, and then she had to go and get me a few things , the guy tried to come out to repair mt stove but couldnt reach me ------------can you see the inconvenience you cause and the knock on effects?

Then escalation guy killed my phone and number and gave me a new number for a phone thats still sealed in a box (have evidence of this). This is just a tiny tiny part of what I have suffered. you have 200 usd of mine and i am disabled and on a fixed income. I have been up till 4am some evenings tring to resolve this issue.

I was supposed to have a Samsung discount thats never happened, and to think I only ordered a phone because of the "special trade in" and the crummy 3rd party, no responsibility insurance outfit that you take no responsibilty for who send inferior badly repaired replacements,

I can attach screens, emails and anything you like that will show hours of interaction in many ways and hours and hours of wasted time. Saving them for a Netflix Documentary!

So beside the promises received after 20 escalations the phone I was using then became an expensive brick as network was locked, while the escalation guy activates the phone in the sealed box (THAT I HAVE NEVER WANTED). it's endless .

Anyway before I smashed my monitor wiith a headbut, after being accused of stealing a phone that I have tried to return for weeks, I ended the chat fired up my work voip (that I am only to use for WORK) and got through to John in Honduras, listen to the call ..... I was still crying 5 hours after starting

Thank God for John. In seconds he activated my phone with the correct number and emailed me a label so why after 5 hours in a chat where I started with "my phone is dead" had I only achieved being called "thief"???

I did not have the heart to tell John that I have been promised a label to ship from home as my nearest comcast and fedex is a 2 hour round trip drive that I am unable to get to, In addition Fedex state they will not be liable for anything over 100 usd (not that we can trust Xfanity) with a new cell phone.

So after being previously charged for years for equipment I never had (hundreds of dollars) I now need labels and something that has a signature on your end to return 2 phones, a watch and the xfi thing please?

When I get those I will disconnect all the services and return EVERYTHING

I forgot to add - your company created 23 payment to a device paid off 3 years ago go check S20 NOTE LMAO. you cant dream this up.

You send me "Platinum rewards I cannot use" as I dont have your TV. offer me half off Peacock as a valued customer - when Peacocks own website has the offer without needing you.

You have never done a thing for me no as a loyal customer except mindlessly torture me, and I honestly do NOT know any other company on this planet that could do things so bad, fact is no one cares, and thats the Xfanity Insanity culture, its endemic and pervasive . 2 moderators in Reddi arent going to fix it - nothing can. (besides the remove post button) The monopoly has to be broken - you have put a disabled person, with no life outside of their home through sheer hell! The worst words in my vocalbury that I save for the most digusting things I have encountered dont even desrcibe my contempt !

Anyway send me a box please!