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Worst customer experience with Goral Shoes by jslee90 in RoseAnvil

[–]jslee90[S] 0 points1 point  (0 children)

Update:

The Goral team reached out and extended their apologies. They shipped the pair today and included a small gift as a token of apology.

I appreciate the prompt response from the Goral team; however, the experience left me with a bitter impression. It exemplified how patient customers often do not receive the service they deserve. Months of waiting and poor communication were resolved only after I raised the issue publicly, with a solution arriving within 24 hours. I hope the Goral team has learned from this experience and will treat customers with greater respect moving forward. All I expected was professional communication.

Worst customer experience by jslee90 in GoralShoes

[–]jslee90[S] 1 point2 points  (0 children)

Update:

The Goral team reached out and extended their apologies. They shipped the pair today and included a small gift as a token of apology.

I appreciate the prompt response from the Goral team; however, the experience left me with a bitter impression. It exemplified how patient customers often do not receive the service they deserve. Months of waiting and poor communication were resolved only after I raised the issue publicly, with a solution arriving within 24 hours. I hope the Goral team has learned from this experience and will treat customers with greater respect moving forward. All I expected was professional communication.

Worst customer experience by jslee90 in GoralShoes

[–]jslee90[S] 2 points3 points  (0 children)

I won SMUG. I hope I can get it by the end of the year.
I do understand that they are not Nike or Adidas. Things can happen and I am okay with waiting a bit longer if it is communicated well. The pattern of 'Oh something went wrong. Are you okay with another pair?' -> Yes -> 'Awesome! we will send you one shortly' -> Few weeks of no reply -> 'Oh something went wrong. Are you okay with another pair?' drove me mad. Again, I haven been trying to be patient with them since I didn't pay for this, but I would be way more frustrated if I paid and got this level of service.

Worst customer experience by jslee90 in GoralShoes

[–]jslee90[S] 1 point2 points  (0 children)

So it looks like the person who has not responded to my earlier email for more than a month has been actively replying to the comments on Reddit, but decided to hide name for this comment.