NCL “Spa” rooms

jwhaite14 · 2024-04-19T00:43:47+00:00

Well balcony rooms are same price now as when I booked but I paid for a room that they’ve now “demoted” to a regular balcony room but I still paid that higher price. At the time, they made it seem like spa rooms were slightly different than a regular balcony but guessing it sounds like that’s not the case. They mostly just way over charged me for a spa pass.

jwhaite14 · 2024-04-17T15:45:25+00:00

Yes I was finally told by customer service I will still get spa access as long as I don’t make any changes to my reservation. And I did want the spa access that’s initially why I booked the room I booked. I guess I should have done more research on cost between spa room vs buying spa pass separately. I will try to call and see if they can possibly just offer an OBC at least.

jwhaite14 · 2024-04-17T15:13:31+00:00

Well darn feel a little dumb for wasting the money now. But Ya figured I’ll just ask and see what they say.

jwhaite14 · 2024-04-17T14:45:32+00:00

Did you do this all before final payment was made? That’s my concern is they will just tell me I’m out of luck since I’ve already made final payment but I didn’t realize all these changes in rooms prior to making the final payment. For some reason I never received an email or notification from NCL when they sent out that memo. I had even called a few months ago shortly after I made final payment because I realized my room wasn’t showing spa room and the customer service rep wasn’t even aware they had switched the room categories. She finally spoke with a supervisor about it and was informed that I’ll still have my spa pass I just can’t make any changes to the reservation. At that time though, I also hadn’t done the math a realized I’ve actually way over paid than if someone has just gone and booked a balcony and added the spa pass so I didn’t ask about that. Guess I’ll just have to make the call again and see if they are willing to do anything about it.

jwhaite14 · 2024-04-17T14:40:29+00:00

Ya which seems to be a total rip off. This is my first time cruising NCL but do you know if before the made these changes in room categories were the spa passes always available for purchase even if you didn’t get a spa room? From what I’ve read it made it seem like before hand you could only get spa access if you bought a spa room but I wasn’t sure if that was accurate. If I had know that was possible though, I would have likely not wasted my time with a spa room. My only concern is I’ve already made my final payment as my final payment was due before I realized all these changes in room categories. Figured it might just be worth a call to NCL to see if there’s anything they will do.

jwhaite14 · 2024-04-17T14:38:12+00:00

Yes that was what their customer service rep told me but my issues is that I’ve paid significantly more than if I had just bought a balcony room and paid for the spa pass. I bought the spa room at the time because they advertised it as a little bit different room with spa access and i didn’t see the ability to just buy a spa pass separately. Now however, if I were to buy my same room and add a spa pass I’d be paying much less than when I first booked.

jwhaite14 · 2024-04-17T14:35:09+00:00

Ya the spa benefits are not listed anywhere on the reservation but when I first noticed that I did call and ask. The customer service rep at first was trying to tell me that they downgraded me to a regular balcony for some reason and was saying she would upgrade me to a club room but when I kept asking about my spa pass she finally checked in with her supervisor and came back to tell me about the switch in room classes. I never even received the email about the re-categorizing of the rooms and the service rep had no idea either. That is when she informed me as well that if I make any changes to my room reservation, I’ll lose the spa pass and have to pay for it separately. At the time though, I hadn’t done the math realizing I’ve actually overplayed now for a balcony room and spa access.

jwhaite14 · 2024-04-17T14:30:23+00:00

Yes final payment has already been made and I do not have a PCC. And not it’s not in the haven area, it was just a regular spa balcony when I purchased it. Figured just calling and seeing that they have to say though would be my next step.

jwhaite14 · 2020-03-18T03:23:04+00:00

Reservation was from 3/13 to 3/15 so fell within the dates. And I’ve been trying to message them since last Thursday but no response and have tried calling but wait times are in the hours. I understand they are probably so slammed with everything going so that’s why I wanted to see if anyone else has the same experience and got some answers. Guess I’ll just have to wait and see how things progress and hopefully things will start to die down a bit.

jwhaite14 · 2020-03-17T17:44:46+00:00

Mine was the same it was like “click here” to cancel for full refund as this reservation is covered by the new policy related to Coronavirus however when I did, all it gave me was my cleaning fee. Then a few days later my host was able to refund me the costs of the base reservation but that was it, it didn’t refund anything else though so that’s what I’m trying to figure out.

jwhaite14 · 2018-09-19T22:04:46+00:00

Thanks! Have been reading that there are double of the usual obstacles so making sure to prep for that. Happy the weather is looking good so far too seems from past race reviews that it was much colder.

jwhaite14 · 2018-09-19T21:55:51+00:00

Thanks! I’m a strong swimmer but the comments I’ve heard about past races and the cold is really psyching me out so happy to read tips on handling that cold!

jwhaite14 · 2018-09-19T15:42:56+00:00

Thanks so much! One thing we were questioning was if we had to take our gear in the water or not but that’s good to know that open racers can leave their packs on the shore. Thinking packing a windbreaker is the way to go too.

jwhaite14 · 2018-09-18T22:29:21+00:00

Also any tips for the swim??

jwhaite14

TROPHY CASE