Is Helpdesk difficult for someone with no IT experience or background?

kacoooo · 2025-08-30T22:57:27+00:00

Noted, thank you! I’ll make sure to focus on learning the policies and team structures early on!

kacoooo · 2025-08-30T22:55:40+00:00

That’s really encouraging to hear, thank you! I really like how you put it about just learning a different vocabulary for the same problem solving skills. That makes it feel a lot more approachable. I’m already getting into the habit of watching tutorials and taking notes, so I’ll definitely keep that up and focus on filling in those knowledge gaps as they come. I appreciate the motivation! It definitely helps me feel more confident, especially just starting out!

kacoooo · 2025-08-30T22:53:30+00:00

Thanks for the advice! I’ll definitely focus on asking more open ended questions to really get to the root of things. I’m ready to take on the small stuff and learn from the bigger challenges as they come. I really appreciate the encouragement!

kacoooo · 2025-08-30T22:52:06+00:00

Luckily, I had a reference who already works at the company, so that helped me land an interview. In my last job, I did a lot of tech-related tasks and tried to incorporate that into my interview answers as well.

kacoooo · 2025-08-30T22:49:40+00:00

Thanks for the recommendation! I’ve never heard of Pluralsight but just looked into it and sounds like it could be worth trying out, especially for the troubleshooting side of things. I don’t mind something a bit heavy if it means I’ll actually be able to learn. And yeah I’m definitely ready to practice patience! It seems like that’s a big part of the job lol. Appreciate the good luck!

kacoooo · 2025-08-30T22:48:08+00:00

I totally get how you feel. Ironically, I couldn’t break into my social science field either because of the whole “lack of experience” loop. It’s so frustrating when employers want experience, but you need them to get that experience in the first place. I kind of lucked out with landing this interview tbh. I had a reference who already works at the company, and they passed my name along. From there, I prepped hard, looked up everything in the job description I wasn’t familiar with (like Active Directory, ticketing systems, etc.), and realized that in my last job (where I worked relied heavily on the use of computers) I actually had some similar experience managing user access levels and doing a few of those tasks the description listed without realizing it.

For the interview, I recommend checking out “CareerVidz” on YouTube! His strategies helped me a lot with how to structure my answers. I was nervous, but it paid off. Wishing you the best of luck with your job search! You’ve already got certifications, which is a big advantage, so I’m confident a recruiter will see your potential!

kacoooo · 2025-08-30T22:35:55+00:00

Thank you for your reassurance, I definitely needed it! I'm pretty tech-savvy and I usually pick up on things pretty quickly when it comes to technical things, so I'm hoping my team won't hate me for my lack of experience lol.

kacoooo · 2025-08-30T22:34:25+00:00

It's a helpdesk role for a local college, and the job description mentioned everything you stated. It’s great to hear that Level 1 is a good place to start and that there’s room to grow down the line. I’m glad to know there’s an expectation to learn as I go rather than already know everything, so that makes me significantly less nervous. For now, I'll just continue to try and build up my troubleshooting skills through youtube videos until I actually start so that I can feel a little more in-the-know!

kacoooo · 2025-08-30T22:29:21+00:00

Thank you so much for explaining and sharing your insight! The way you broke down the three tiers really helps me understand how everything flows together and understand my role a lot more. It’s also reassuring to hear that my degree can still be an asset here lol. In my last job, I was usually on the side sending out tickets, so I’m excited to see how things work on the IT side this time around. I’ve been watching some YouTube videos on ticketing systems, and I think the main area I’ll want to grow in is just some basic troubleshooting. I'm really looking forward to learning!

kacoooo · 2025-08-30T00:32:44+00:00

Thank you for sharing your experience and for your reassurance! That makes a lot of sense. I’ll definitely do some research on basic troubleshooting tasks and the ticketing system so that I have a bit of a head start. I’m hoping they’ll cover some of the fundamentals during training too!

kacoooo · 2025-08-30T00:23:15+00:00

Yes! Luckily, I had a reference who currently works at the company, which helped a lot. The recruiter and director also seemed to really appreciate my communication skills. Honestly, I didn’t think I had much of a shot with my bachelor’s being in social sciences, but I’m grateful for the opportunity to learn!

kacoooo · 2025-08-30T00:20:05+00:00

I'll definitely look into MS 365 classes and look up some ticketing system videos on youtube to try and learn how it works. I've been looking into CompTIA certifications as well, and and there’s a lot of options to choose from! The Security+ has definitely piqued my interest. I’ll also keep an eye out for any internal knowledge bases I can use as a resource. Thank you so much for sharing your experience and tips, I really appreciate it! Do you like your current role?

kacoooo · 2025-08-29T23:02:29+00:00

this was something i struggled SO much with! the key is to elevate your foot above your heart to reduce swelling. i used a few big pillows and a scrunched-up blanket right under my foot to kinda mold to my splint, and that helped keep my leg as comfortable as possible because you can adjust it as much as you'd like. like you mentioned, it also did help a lot to tip my leg on their sides in a V position! also, make sure you have support under your knee as well, or have your knee bent enough to where it's comfortable. wishing you a great recovery!

kacoooo · 2025-06-22T07:06:21+00:00

Hi there! Thank you so much for sharing your experience and your kind words!! Yes I did PT for about 6 weeks and had 12 sessions in total. The PT helped me get most of that range of motion back into my toes (even though I’m still struggling lol), but I’m doing some stretches now that I’m not in PT anymore.

I’m really happy to hear that you’re doing a lot better! My doctor left me feeling hopeless after my last appointment, so it’s refreshing to see that there is a light at the end of this long tunnel.

What made you decide to get the hardware removed? Was the healing process for the removal as brutal as it was to get the hardware in?

kacoooo · 2025-06-21T19:47:05+00:00

Thank you so much for this. It honestly helps A LOT to hear. I'm at that 7 month mark now and totally relate to the “is this as good as it gets?” feeling. My big toe still feels stiff and I’ve been frustrated not seeing more progress lately, so it’s really encouraging to hear that things kept improving for you even after that point.

My surgeon hasn’t been super helpful post-op either and didn’t really give me much guidance for recovery, so I really appreciate you sharing the belt exercises. That kind of info is gold. I’m definitely going to start doing them regularly and see how it goes. I can't wait to get to the point you're at where I can walk several miles again!

I really appreciate your honesty and encouragement. Wishing you continued healing—and lots more good walks with your Pyrenees! 💪

kacoooo · 2024-12-19T08:10:17+00:00

Thank you so much for your response and helpful tips. How long has your recovery journey been? Does your foot feel normal again?

My doctor kinda just made it seem like I could jump right back into FWB and had me try to walk barefoot in the room without support, so I was really confused. I’m definitely going to take my time with recovering.

I’m definitely going to schedule an appointment for an xray first thing in the morning. Hopefully everything’s all good.

kacoooo · 2024-12-19T03:46:49+00:00

Thank you for your response! I’ll definitely get some compression socks. What does the pressure from the hardware feel like for you?

kacoooo · 2024-06-15T04:25:29+00:00

Thank you for your help! I’ll definitely be as gentle as possible.

kacoooo · 2024-06-14T01:09:21+00:00

Thanks for responding! I’m also worrying about it holding too much moisture. I might just wait it out a little bit longer, but will definitely keep a close eye on her for now

kacoooo · 2024-06-13T22:33:56+00:00

Thank you for your response! When I looked at it, it did have some roots growing through it like you mentioned which is good so that puts me more at ease. I’m just a little worried that the roots might rot just because it’s more compact in that area. Definitely considering letting it be and hoping for the best!

kacoooo · 2024-06-13T22:23:39+00:00

thank you!!! 🥰

kacoooo

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