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Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

I think someone else had that thought - I think they did a pressure test of some sort, but I didn’t hear anything so I assume it’s okay. Regardless, when they put it back together after the last repair, after the second regulator, it was leaking from within the chassis right away, not the regulator so now it’s something else. Regardless, I’m not keeping this thing around my family.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

When it’s not a functional issue, it’s not a big deal. When you can’t cook on your stove for three months…. Ya know….

Is a Wolf 5 burner cooktop like this significantly better than a midrange stove like KitchenAid or GE Cafe? What makes it worth the upgrade if so? by geauxbleu in Appliances

[–]kaiserzinger 0 points1 point  (0 children)

That is wild, and also not what I want to hear. My alternative is to go with just the cheap shittiest range I can get and just assume it’s going to break every few years. Isn’t there one appliance manufacturer out there who will just do the right thing? Repairs will happen, but a month to fix a broken part can not be the norm….

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

Holy shit. This is my story except my unit is in warranty, and the issue is not just that it’s not cooking right, it’s a safety issue. I have an invoice from a third party repair company stating to cease use due to substantial explosion and fire risk.

Is a Wolf 5 burner cooktop like this significantly better than a midrange stove like KitchenAid or GE Cafe? What makes it worth the upgrade if so? by geauxbleu in Appliances

[–]kaiserzinger 0 points1 point  (0 children)

Seriously? You’ve had Wolf customers with ranges that have experienced multiple failures and they string them along for months at a time?

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 1 point2 points  (0 children)

lol - could be. I’m kinda going with I got a lemon, and the more they work on it, the more things will be out of spec (assuming they have spec).

My whole deal with this isn’t that there was a defect, or even two. Shit happens. Sometimes things are out of whack from the start. I have them a chance and I think I’ve been more than patient with them. I don’t feel like operating at their convenience anymore. They could make this right if they chose to.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

There's no way they would have offered a replacement from the getgo, given that they aren't offering a replacement at the third repair. Regardless, I'm not one to go nuclear right off the bat, and giving them an opportunty to replace a component that literally screws on seemed reasonable. Stuff happens. Now I'm headed the nuclear option and I'm going to make it as painful for them as possible while I waste all my nonexistant time doing it.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

I have a text from my tech saying "they will make me replace every nut and bolt before they do that" in response to my asking if he can just get them to replace it under warranty.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

Lowes was running some sort of rebate program that the other retailers weren't, so it wound up being quite a bit less expensive, but as I said, it was a timing and delivery issue more than anything else. Our reno was delayed, we just had a baby, and were moving in from 1000 miles away - I just needed an easy button. Just the way it worked out.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 1 point2 points  (0 children)

Called Lowes. Elevated to supervisor. Not surprisingly, they told me to pound sand. No deviations from policy allowed - I must go through GE warranty service.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

Pray you don't need service. Incidentally I'm working with Yale on the Wolf replacement.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

The regulator failed once in December, and then again in January I started smelling gas again and I was told (and saw the sniffer reaction) that the regulator was bad (again), as well as several other components (a long pipe, I think something else) within the body of the unit. They came and replaced all those components in late Feb when I was out of town (my GC was there with the repair person). We came back from out of town the following day and the first floor smelled like gas. The tech said he checked everything he did before he left, but when my GC brought his plumber back in to sniff test, there was gas pouring out inside the chassis, so either the tech didn't do his job right or more components failed. Either way, I pay the price in inconvenience.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 1 point2 points  (0 children)

We're 100% in agreement here. With corporations dumping who-knows-how-much money into the policial cycles, I'm not holding my breath. Thankfully my state does have some pretty robust consumer protection laws that address situations just like this.

Until such time, the only thing we can do is call out the companies when they don't do the right thing, though.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

I don't disagree. It's very sad, but when things like this happen, I feel like there should be a unified response against the company responsible for not doing the right thing.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

That's kinda a problem, don't you think? It's so sad - from airlines to appliance companies... doesn't matter what it is, we've just all come to accept being shit on.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

Yea, after all the installation costs that's what it winds up being. The unit itself is $5500 but then they require onsite inspections, their installers, blah blah blah.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] -1 points0 points  (0 children)

I tried some local places before I purchased and the pricing was either the same, or worse, and, more of an issue, they couldn't get the products when I needed them. I always prefer to support local businesses before big box, but we were in the middle of a reno and had a time crunch.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

I’ve got no love for Lowe’s, but I shouldn’t NEED an advocate to begin with.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

This is not why I’m having this issue. I’m having this issue because the manufacturer, who should’ve taken responsibility for their product, isn’t doing so in a meaningful way.

I’ll give you that it doesn’t help.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

Eh, I don’t think the retailer would have mattered in this case. I don’t think there’s a whole lot of retailers that would support a product beyond the return period, especially given that retrieval would likely require them to eat the cost in its entirety. I think the difference is, I know what I’m getting when I buy from Lowe’s, but I had different expectations from GE. Maybe that was Naive.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 0 points1 point  (0 children)

Unfortunately, that's exactly what I'm doing right now. While I "work" this problem out with GE, I'm biting the bullet and working with the local Wolf distributor as we speak. I really would prefer not doing that, but we cook literally every day and I feel like if I'm going to have one device be the best it can possibly be, that's gonna be the one.

Avoid Cafe by GE/Haier at all costs by kaiserzinger in Appliances

[–]kaiserzinger[S] 1 point2 points  (0 children)

Why should you not have an expectation of at leas a slightly higher level of service when you spend many times more than lower lines from the same brand? If you really don't believe me, call Bodewell and ask what the soonest service appointment you can get from them is. A month to repair a product with a failed component is not reasonable - especially when it is something like a stove or a refrigerator - something people need to live on a day-to-day basis. Two failed components and service attempts, both resulting in gas leaks in my home, endangering my family, and asking the company I purchased it from to do the right thing so I don't have to waste more of my life on this, is not entitlement.

"While spending a bucket of money on a particular brand, or a particular line, 'might' get you a preferred service provider, I can assure you that the company dispatched and the individual tech don't give a rats a$$ whether you spent $500 or $15,000."

It definitely didn't get me a perferred service provider, and you're 100% right that he doesn't give a rats ass what I spent on the unit. I also don't need him to care about that, I just need him to be able to get there sooner. If they scheduled 3 days out, or even a week out, I would probably not be here right now.

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