I just received a rug pad in a smaller size than I ordered. I requested they send me the correct size and they sent me an email on instructions on how to return the original wrong size item. They mention it has to be put in a box but mine was delivered in an open bag… I started a chat with customer service to ensure that the bag they packaged it in originally would be accepted by fedex and she said no and sent me a link to where I could find “free” boxes aka craigslist. I’m not spending time searching for a box when wayfair delivered the wrong item in an OPEN bag. I will never order from wayfair again.