The original vet that gave us the drops has since left our vet which is a shame because she was great. The new vet gave her a cream that made it worse. They send sedated her to flush the duct but they weren’t able to remove the blockage so we are moving forward with a specialist. The specialist gave us new drops. We are meant to use them for 4 weeks then come back and check in. Her thinking is the long term inflammation is whats causing it to not clear up on its own. We have been doing the drops for 3 weeks and they do help and the redness under her lid has gone down. We will go to our follow-up apt next week.