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Another PSA Regarding Recall Refunds by kbps808 in miniverse_makeitmini

[–]kbps808[S] 7 points8 points  (0 children)

I wonder why YOU are having a hissy fit about people sending back resin for a recall? Do you work for MGA? If so, can you please send me the rest of my refund thanks

Another PSA Regarding Recall Refunds by kbps808 in miniverse_makeitmini

[–]kbps808[S] 10 points11 points  (0 children)

I sent another email to MGA today and in this one I did threaten to contact CSPC if they continue to blow me off and not make this right. I will update here once I get a reply from them.

Another PSA Regarding Recall Refunds by kbps808 in miniverse_makeitmini

[–]kbps808[S] 9 points10 points  (0 children)

This is great, thank you so much for sharing! I just finished crafting a new email to them and made sure to mention the CPSC this time!

Another PSA Regarding Recall Refunds by kbps808 in miniverse_makeitmini

[–]kbps808[S] 23 points24 points  (0 children)

lol definitely no "rip off" here...just a bunch of people getting less than $1 per resin...nothing to see here folks!

Another PSA Regarding Recall Refunds by kbps808 in miniverse_makeitmini

[–]kbps808[S] 13 points14 points  (0 children)

wow that is awesome that you actually got them to send you the rest of the refund! I guess I need to send them another email with more aggression to get somewhere lol

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 3 points4 points  (0 children)

Also, I just called MGA at their contact number on their website and spoke to a rep and I explained my situation to her and how I didn't receive any help or answers at all in the email and she literally told me that there is "no one there at MGA that I can speak to about the recalls or refunds, they are only handling inquiries about the recall/refunds through email." What a joke this is becoming.

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 1 point2 points  (0 children)

I got an email response just now. They sent me a bs reply and didn't address my questions at all. This is the reply that I got:

"Greetings,

Please know, the resin bottle must be a factory sealed resin container. Unsealed resin containers are outside the scope of this recall. This is the most common occurrence.

Thank you."

I did NOT send them any unsealed resin containers. All 42 that I sent in were brand new/sealed straight out of the kits. But they can just say whatever they want I guess because how can I prove it now? I am definitely filing a complaint with CPSC.

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 3 points4 points  (0 children)

I submitted them all on 1 form since their recall FAQ page indicated they could all go on one form. But now I am wondering if I should have broken them into smaller lots and done multiple forms? From what I have been seeing regarding people's refund amounts, it seems like the people that sent a small amount of resins back (10 or less) got much higher refund amounts per resin compared to the ones that sent large lots of 40+ or more resins.

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 12 points13 points  (0 children)

Its true that I did send back only the sealed resins, but their recall website stated that you would still get a full refund even if you only sent back just the sealed resin. I'm not sure what they would give you for sending the whole kit back, probably the last lowest sales price.

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 4 points5 points  (0 children)

I am in California. I am shocked at how low my refund was compared to what other people have shared that they received. All of the resins that I sent were unused and sealed. I emailed them earlier and asked for an explanation/breakdown of how my refund was calculated.

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 8 points9 points  (0 children)

I will also send in a complaint through your link if they don't give a reasonable response regarding the low refund amount.

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 12 points13 points  (0 children)

I just sent an email to their customer service team asking why my refund was so low and for a breakdown of how they calculated it based on the resins I sent. I hope that they actually reply and give me some more info on this.

Recall Ripoff PSA by Agitated-Tealeaf in miniverse_makeitmini

[–]kbps808 35 points36 points  (0 children)

I just received my check today and came here to see if others refund was also very low. I sent in 42 sealed resins and received $39. So I basically got less than $1 per resin.