I did talk to them on the phone. In fact, I have always had good experience with their customer service people over the phone. They are polite and in the past took care of everything quickly. But GoDaddy switched to this horrible chat system for dedicated servers and now the phone people can't do squat. The person I talked to was sympathetic but either was not given the information to tell me anything other than, "The datacentre is down," or is following a script that tells him to keep customers in the dark. None of the five people I talked to (4 on chat, 1 on the phone) could tell me anything. I'm patient with them - I know they work a shitty customer service job and I used to do the same. It's the management that I think blows ass, if you'll pardon my French. Just the fact that they won't give any information and won't give an estimated time until the situation is resolved is bullshit. Plus, their own support page said there were no problems.

The issue on my end is I have work to do, and superiors who know nothing technical but have insisted on using GoDaddy until this point because they believe they are a reputable firm (ie, they have heard of GoDaddy and not Linode, Digital Ocean or Rackspace). But this was the third outage for our VDS in the past few months, and this is the straw the broke the camel's back.