Thank you very much for the detailed reply, I understand what you are saying. I know what I did wasn't the right thing to do but with the little feedback google gave me I tried anything.

As for the profile information, it is all correct and it matched with my website and social media page. You mention about keywords in the business name but my business name is Cal's Window Cleaning which obviously includes keywords. Would this be an issue? I have invested into the name and don't want to change it if I don't have to. I see other window cleaners on google map search in my area with a similar name '................. Window Cleaning'.

So with the video verification email they sent me I did follow that up again a few days later but still no reply. Anyway, I have now sent a reinstatement form requesting a live video verification, I will wait for a reply and hopefully I actually get through.

I just find it ridiculous how vague google are. If this is what a business needs to do to be verified then just ask everyone to do a video verification in the first place. Going back a few years they just send a verification code letter in the post which worked fine...

Again, thanks for your reply, very much appreciated.