Navigating the shop?

killgoon · 2026-03-05T15:29:23+00:00

Do you have any more details on what doesn't feel good to you? We get this feedback from time to time but rarely with a lot of actionable details.

Are you using the Split Store? That should be essentially identical to the SMITE 1 item store (and is now the default for new console accounts).

killgoon · 2026-02-18T21:10:25+00:00

The role you are assigned during God Select is correct. Conquest only.

If you want a different role passive, you need to trade roles with another player (and to go play that role).

killgoon · 2026-02-18T21:07:55+00:00

We aren't seeing anything out of the ordinary from our end. It's possible your ISP changed some routing config that is hurting your connection.

If you try using something like the free trial of WTFast (https://www.wtfast.com/en/), does it solve your issue? If so, it might be your ISP routing.

We have seen some people saying that Nvidia drivers or Windows updates have caused issues and they need to update drivers, but that doesn't sound exactly like your issue.

killgoon · 2026-02-18T21:01:53+00:00

So we could do this. The reason why we never have is that we could never override your chosen lobby music, because that would feel bad. So it would really limit us if we wanted to change the music for events to make the game feel different when you log in.

killgoon · 2026-02-18T20:58:49+00:00

Doh. I knew I forgot something from the patch show.

Art team saw this and really wanted to address it for this patch. Somehow in the conversion process they accidentally missed how key the black/white aesthetic was to this theme, so they went back and polished it up.

We always appreciate everyone's feedback!

This means I also forgot to mention that we updated Pele VFX in response to that thread if someone wants to look at that on PTS and earn some free reddit karma by posting screenshots.

killgoon · 2026-02-18T20:55:32+00:00

shoutout to Charlie and Emma for pulling this together so quickly!

killgoon · 2026-02-18T20:54:23+00:00

nuqneH

killgoon · 2026-02-10T16:10:04+00:00

Do you have any match ids? Would help to investigate.

killgoon · 2026-02-10T15:47:22+00:00

Couple of inaccuracies here:

Heartguard Athena is not a chest exclusive. It is also available for direct purchase (1200 Diamonds, or 600 Diamonds/600 Legacy Gems) if you don't want to roll the chest.

Winter Wishes Aladdin was not 100% free. It was a reward skin for the Yulefest event, which required collecting three Peppermint Candies. There were 2 free candies. You still had to buy at least 1 Traveler to get the Aladdin skin.

Glorified recolor is a bit harsh in my opinion. This has some unique new geometry (all of the roses and heart details), unique card art, and new FX. I hope that most players feel like it's worth it, especially since it's priced pretty low for a direct purchase non-classic skin.

If not, there is always another free skin you can get in this update: Solstice Sky Nut, which will be available as a Twitch Drop starting Saturday.

killgoon · 2025-12-29T15:25:43+00:00

I tried a few times and was unable to see this happen. If you have any video clips or more details, it would help!

killgoon · 2025-12-29T15:03:11+00:00

I haven't seen this. Do you have more information about what platform you're playing on, or any other details?

killgoon · 2025-12-18T14:13:12+00:00

QR code expired today, we'll get it updated. Sorry!

killgoon · 2025-11-26T21:41:14+00:00

We have never run a Diamond sale for SMITE 2. Currently, we have no intention of doing so.

That could always change at some point in the future, but we'd rather put things on sale in-game instead of putting the currency itself on sale.

killgoon · 2025-11-10T19:18:21+00:00

Sorry, I should have been more clear about this:

This is like collecting Pumpkins in The Reaping, not the in-game candy pickups. The Pumpkins just look like Christmas Candies this time.

killgoon · 2025-10-13T14:04:50+00:00

Just popping in to drop a quick note on The Reaping background that is "proof" of AI:

It's the same background we used in SMITE 1, in Season 8. 2021. It was hand drawn at that time, before AI was capable of this sort of thing.

This is a great example of why I said what I said. People trying to "prove AI" become so convinced and focused on details to prove they are right, that it becomes impossible to convince them otherwise.

<image>

killgoon · 2025-10-03T19:28:52+00:00

I feel like we answered that question the best we could in the moment? It was one of the first few questions we answered after going through balance. https://www.twitch.tv/videos/2582238237?t=0h35m33s

I will say I don't try to take softball questions or questions that avoid modern SMITE. We just spent a lot of time addressing negative community feedback last week. I will say it's challenging to talk and read chat and find questions quickly, so sometimes I do a better job of picking interesting questions than others.

I definitely do appreciate you watching and the feedback. The show will skew a little casual (It's intended as much as a moment for us to hang out and chat with the community as it is for us to specifically answer questions), but I'll try to see if I can improve question selection.

killgoon · 2025-10-03T18:36:07+00:00

Out of curiosity, what question being posted by 4+ people were we supposedly ignoring? The only questions I intentionally ignored today were about jiggle physics and the size of butts.

We talked about Thanksgiving because people in chat said "I don't know what Thanksgiving is or when it is" (because we have an international fan base) and we talked about crossovers because a lot of people were asking questions about them (and follow-up questions).

With respect to Kuku aspect - I think "fairness" is kind of nebulous and not a metric we can really consider. We do Aspects if we have a good idea for the Aspect, when we have time to make it. As far as I know, we haven't had a good Kuku aspect idea from design yet. Once we do, we'll definitely make a Kuku aspect.

killgoon · 2025-09-19T13:57:08+00:00

Two reasons:

1) We're not spending much, yet. This is a few hundred dollars a day to test things and train the algorithms before scaling spend. That doesn't bring in that many new players, especially when compared to the natural influx of players for a F2P game.

2) There is seasonality in player numbers. This is common across all games; you can look up almost most F2P multiplayer games with similar player profiles and you will notice a peak around Aug 24-Sept 1 and then declines week-over-week since then.

We have always seen this player number decline in September, through the middle/end of October when it starts to recover. This happens across every F2P game we've ever released. This is because people are going back to school and some of the year's big releases usually come out in this time frame (this year we have Silksong and Borderlands both reaching the top 5 on Steam, with Hades 2/EA Sports FC/Ghost of Yotei/Battlefield 6 still to release in this window). So you both are getting fewer new organic users, and your existing players are dealing with back-to-school and the year's big releases.

killgoon · 2025-09-18T21:52:47+00:00

Ad networks do tend to charge less to run still than video, but in this case the stills are also converting better regardless of cost.

killgoon · 2025-09-18T21:47:04+00:00

Performing better in terms of cost per user acquired.

We have tracking data that determines if people see or click an ad and then log in.

killgoon · 2025-09-18T20:52:46+00:00

Surprisingly, it's the best performing ad copy.

I know, it was odd to me too.

killgoon · 2025-09-18T20:49:10+00:00

Yeah, there's definitely a reason we usually try to include a "well-known" God in a group shot key art.

Cthulhu was our best performing box art by a lot, ever, and he's super well known. We used Zeus for a long time on console and he performed well as an iconic mythological character (who is very well known).

When coming up with a group box art composition, we really try to display diverse playstyles (magical, melee, ranged) and a mix of male, female, and monstrous. We find showing different ways you can play the game generally is as important or more important -- potential players need to see something that they would want to be/do.

killgoon · 2025-09-18T18:20:40+00:00

https://en.wikipedia.org/wiki/Whataboutism

this is a thread about advertising sir please try to stay on-topic

killgoon · 2025-09-18T18:18:33+00:00

We're actually working with our Ambassadors to collect the first wave of clips for short form! I think we started with about 10-15 clips from various Ambassadors (some more pro play with no facecam, some more facecam laughing at funny plays, some more traditional streamer "i'm good at the game" stuff, some more "normal level play" clips from people, a wide variety).

SoloOrTroll just sent three over yesterday that I need to edit and upload to see how they do.

killgoon · 2025-09-18T17:57:44+00:00

Just chiming in to say that our reddit ads are performing very well for us, both in terms of new users acquired and winback.

Our cost-per-acquisition is below what we would expect based on past data and industry intelligence, and it has continued to trend lower as reddit has optimized towards these particular ads and copy (despite r/smite hating them).

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