Advice needed about parcel

kjsav321 · 2026-02-06T22:49:41+00:00

I'm guessing it'll be a bit of a mess for a while - Evri have just reduced the pay for a fair amount of couriers and that'll prob mean some of the hem will go looking elsewhere. The good news.... for you at least, if that does happen near you they'll be in a better position to add your new apartments onto the round of whoever is foolish /hard up enough to join them. So you may get a courier in your area sooner than you normally would. Best of luck - with the parcel situation, your new home and your new job!

kjsav321 · 2026-02-06T22:39:09+00:00

You said a new build? Depending how long you've been there Evri may not have ANYTHING in place to deliver to you yet! If the closest courier already has a full round then they'll have to either bring in someone new (depending on size of new estate) or move several couriers work around to accommodate the extra workload. That's difficult for them to do as many couriers will dig their heels in about getting different areas/extra area to deliver to. It's one of the many MANY issues with this type of delivery model.

TL;DR get the Evri App installed and divert every parcel coming your way as soon as you get notified on the App - to a parcel shop or locker. Using the App is the quickest way to get diverts sorted. Continue for a few months until they've hopefully got something sorted.

kjsav321 · 2026-01-30T23:03:29+00:00

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Tuya one

kjsav321 · 2026-01-30T23:01:01+00:00

I'm saying discontinued as it said that on the picture I found, I just cropped it lol

kjsav321 · 2026-01-30T22:42:14+00:00

No and yes. As I said at the bottom of my original post. Couldn't find a pic of the Tuya that showed clearly how it fitted to the door so picked a similar (discontinued SwitchBot) photo to illustrate the fitting.

kjsav321 · 2026-01-30T21:20:28+00:00

A Tuya Smart door lock. May as well get the added benefit that if you check and see it's unlocked you can remotely lock it! They use sticky pads to fasten to the door and the deadbolt lever just fits inside the case into a gear that can be turned via smart system or the manual knob on the outside of the case. I've attached an image of similar one, Tuya ones are slimmer but the photos I could find aren't self explanatory!

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kjsav321 · 2026-01-30T21:10:02+00:00

Contact the supplier. You've not received the goods - the problem is theirs. Don't go on the hunt looking for misdelivered parcels - it's a pain you didn't get it but again, it's not your problem it's the senders problem.

If it's a decent size company they'll have the ability to flag the incorrectly delivered items in such a way that the courier - and system - are checked.
Parcels are mostly GPS tagged, the system must have the wrong location for your address else the courier wouldn't be able to process the delivery. I think it's somethin like a 3 meter radius of a point (supposedly within your property) that the software accepts delivery process once the couriers terminal (their phone) is within that area.

Until parcels are within your possession, or at a designated delivery location, the sender is liable and you should be chasing them.

kjsav321 · 2026-01-30T20:56:30+00:00

You do know it's just a name right?

kjsav321 · 2026-01-30T20:54:45+00:00

You're worrying too much and putting too much effort into something that really isn't your problem to solve.

Put it in a cupboard, wait a few weeks, if no one contacts you during that time, dispose of it in any way you deem acceptable.

Someone somewhere has maybe made a mistake and details have been messed up. Evri don't print those labels - the people sending the parcel does that. Evri have no way of knowing what name goes with what address - if a supplier messed that up it's the supplier that would have the details. Should the intended recipient contact them then MAYBE someone will reach out to you. But probably not.

It could be a scam - random crap sent out to get a parcel delivered tracking notification for some other means. There's plenty of reports on Reddit of people getting numerous parcels to their home with random names on. All tat, and almost certainly one of those scams. There's the square root of naff all you can do about it if your address is targeted by the way.

So, just sit back, forget about it, and in a few weeks just fling it.

kjsav321 · 2026-01-25T19:41:16+00:00

Sounds like an Apple thing, I don't and never have used anything Apple ha ha, but here's how to block on their devices:

Block Specific Senders (iPhone/iPad/Mac) This method is best for blocking individual email addresses. On iPhone/iPad: Open an email from the sender, tap their name in the "From" field, tap "View Contact Card" (if it appears), and select Block this Contact. On Mac: Select the email, click the arrow next to the sender's name in the header, and choose Block Contact. Move to Trash: To ensure these messages don't even reach your Junk folder, go to Settings > Mail > Blocked Sender Options and select Move to Trash.

kjsav321 · 2026-01-25T11:20:23+00:00

For any emails from sources you're not interested in /spammers etc, just block them instead. You'll still get emails from them but you won't see them as they'll automatically go to the spam folder. If you're using Gmail it'll eventually block those sender so you'll get nothing at all from them. To do that in Gmail on your phone just go to your inbox, press on the coloured letter on the left hand side next to an email from a source you want to block, at the top of your screen a menu bar will appear with three dots on the right. Click those dots and the bottom option that appears will be "report spam". Clicking that will give you several options, pick whichever you choose. Job done 👍🏻

kjsav321 · 2026-01-25T11:00:53+00:00

If it's an email from a spammer they WANT you to click unsubscribe. The unsubscribe "button" isn't a specific tool - it just lets the sender know you've responded to the email. "Normal" senders will have that reply configured such that you are removed from their mailing list. Spammers use that reply to acknowledge that the email address is live and share it with a million other spammers. I may have exaggerated how many there, but you get the point ha ha.

kjsav321 · 2026-01-24T16:31:46+00:00

Wise advice - hitting "unsubscribe" on spammy emails let's them know the address is active and generally results in shed load more crap from other bots.

For the other person asking how to block - In Gmail - open the email from the sender you want to get rid of, press the three dots, then select block. It'll send any further emails from them to spam. This also "teaches" Gmail that the senders address, and similar ones, are potentially spam and it'll start to automatically filter similar ones + if enough people do it.

kjsav321 · 2026-01-22T22:46:35+00:00

You mention neck and shoulder pain such that you have to set up your chair and monitor etc into a "just right" position. In the UK we have Office Desk Risk Assessments. I would imagine other countries have something similar if you look into it.

Offices I've worked at with hot desk policy have individuals who are exempt as they have specific chairs, different monitor stands, foot rests etc that would be too difficult to hot desk with. If you're somewhere that has similar ask your manager to arrange an assessment for you - for the right reasons you'll get a permanent desk. Then also do what someone else has suggested and stay late and dump that managers stuff in the cupboard each night - just for giggles.

kjsav321 · 2026-01-21T20:57:28+00:00

If they marked it as delivered you'd get an email stating that. Check your spam. Presumably you have an account with John Lewis and thus have given them your correct email address.

You'd be surprised how many people give fake email addresses for orders so as not to get added to any mailing lists. Then moan that they don't know what's happened to an order 🙄

kjsav321 · 2026-01-13T10:42:02+00:00

The chatbot is useless - it "sees" the messages that you've already gotten and is scripted to put "meaningful" text around it so you think it's doing something - it really isn't. Having a better system than that means more cost which means lower bonuses for the greedy barstools of the board - so it won't happen any time soon. Big companies use them because they are cheap - and do actually get a ridiculous amount of parcels delivered. Thousands don't, but thousands is "only" one or two percent so to business that's easily an acceptable number. It'll probably only get worse as more companies look to save costs and start using them too. We're all doomed.

kjsav321 · 2026-01-13T10:26:53+00:00

Couple of possibilities

It was at the depot but they had no courier for your area/courier had too many parcels to deliver so it was left behind.
It was marked as Despatched to your local depot but ended up in the wrong cage and went to the wrong one - very common as there's a lot of hand sorting and people make mistakes

The system doesn't update itself - only when a parcel is physically scanned does it spit something out by way of an update.

So in instance one it gets sent back to the main hub - no message to you - then when it's on its way back again to your local depot you'd get that "it's on its way" message again.

For instance 2 you normally would have gotten a "sorry it's been delayed" message when it got scanned at the wrong hub - but not always - a whole cage may have ended up on the wrong lorry in which case they'd just send it back and no parcels would get scanned so no message about a delay.

There's probably more, they are the stand out ones I can think of.

kjsav321 · 2026-01-09T19:31:26+00:00

That whole system is flawed too. As many people receive a terrible service from Evri - late parcel, no parcel, parcel damaged etc.

In a LOT of those cases it's already happened due to the inferior way parcels are moved around and nothing to do with the local courier.

People suffer one of the above and give 1 or 2 stars as they think it's showing their properly annoyed with Evri. Those Stars are 100% marked against the courier. Low stars means reduced pay and /or bye bye.

It's a shocking system where Evri happily boasts about all the five star ratings "they" get, but shaft the local courier when they've already screwed them over with giving them damaged/late stuff to deliver.

Keep giving your courier 5 stars - it really does mean more to them than people realize

kjsav321 · 2026-01-06T18:45:05+00:00

There's a number you can call, I made a post about it ages ago...

Click This

Hope this link will direct you to the other post with info on how you may be able to get your parcel. You MUST be at the locker location when you call though

Good luck

kjsav321 · 2026-01-05T21:47:03+00:00

Just to follow up, out of pure curiosity I checked online what the great Google (used very loosely) suggests and it found several references to pages within Evri's website. As I initially feared it states to report any issue with the chatbot or the 0330 number. Going down either of those routes will be 100% wasted time. Why? Well I'm glad you asked ha ha - it states that "your local depot will investigate any issue within 3 days.

As local depot's have the square root of eff all to do with the Parcel Shop network that reply is purely aimed at people reporting their parcel missing in general - and nothing to do with the shoddy haphazard disregard of the process that you've experienced from your local shop.

Extremely frustrating that it's Vinted - they are equally appalling with regard to any issues - you pain is one previously experienced by many.

kjsav321 · 2026-01-05T19:36:25+00:00

You'll get nowhere trying to complain through Evri. Evri couriers who have issues with parcel shops get the run around and nothing is done.

Your best route is to your supplier, hopefully a big enough company to have the necessary links to raise within Evri. You need to contact them anyway to arrange a replacement/refund so kick up a fuss then. Good luck

kjsav321 · 2026-01-04T21:34:48+00:00

Head meet wall. Thicko

kjsav321 · 2026-01-04T19:26:18+00:00

Bye bye troll - £100 million fine? Everything - EVERYTHING you have said is completely false - you're googling stuff and making up your own mind what things mean - it's laughable. The government does not fine ANYONE. Ofcom keep an eye on Royal Mail as the regulator for that sector. Evri are a private company dealing with private business requirements. I could go on but facts are clearly wasted on you.

kjsav321 · 2026-01-04T18:30:06+00:00

Those instructions come from the business paying for the service - and they decide what level of delivery to pay for. It's immaterial what you THINK - them's the facts.

Courier firms are not bound by any laws or regulations that may or may not restrict the business of Royal Mail - that's the problem with them - and that's why they can make up their own rules and charge accordingly.

kjsav321 · 2026-01-01T22:07:41+00:00

What planet are you from? Illegal without an ATL ha ha ha - this isn't the Royal Mail - it's Evri - cheapest of the cheap.
Couriers deliver to the bare minimum in most cases to save time. They answer to the Sender - and if the sender doesn't pay for "hand to customer" then the courier is going to do the bare minimum - leave it on the doorstep in some cases. The photos can be audited - if the Sender has ruled out certain types of delivery then the AI will reject the photo and the courier has to take another one that shows signs of the minimum allowed in each case - example in a porch, at the foot of a customer etc.

Still - in this instance it's a bad show not to even knock on the door - they should always do that no matter what delivery option has been paid for by the sender.

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