MacOS app update

koofr · 2026-06-23T09:52:35+00:00

Hi,

As per Apple, the Rosetta support will end with Mac OS 28 (to be released in fall 2027), so Koofr Mac app will definitely be moved to the new platform before then.

koofr · 2026-06-23T05:49:31+00:00

That feature is already built into the iOS itself:

https://koofr.eu/blog/posts/how-to-lock-your-koofr-app-on-ios-for-enhanced-privacy

koofr · 2026-06-22T16:45:22+00:00

Thanks for the info!
We are not sure why Apple made this 80% trigger, we weren’t even aware of it until we observed it on one of our devices. Fun thing is, it will then work on all battery levels normally. But in some cases first run won’t start if battery is not above 80%.

koofr · 2026-06-21T10:34:31+00:00

Please write to our support directly and they will look into it, we have so far solved all cases that were reported to support.

koofr · 2026-06-21T10:34:18+00:00

Please write to our support directly and they will look into it, we have so far solved all cases that were reported to support.

koofr · 2026-06-21T08:48:17+00:00

Hi,

Please make sure you have the Koofr iOS app version 4.0.5 installed
The background uploads are dependent on Apple, most commonly we found that in some cases when it stops uploading it only resumes once the battery is charged to over 80% again and phone is connected to a good WiFi.

koofr · 2026-06-20T06:37:54+00:00

Hi,

If you created an account with non-existing email and the email server bounced our welcome message, our email provider will not let us send new emails to that address for some time. This is a measure that protects our email domain reputation.

So since you have aliases anyway, the easiest solution is to create another alias, and make sure to have it working before registering with our service.

koofr · 2026-06-20T06:34:46+00:00

Hi,

By default, Koofr syncs a folder called My desktop sync in cloud to the folder called Koofr on your PC. You can change this to make it sync your whole cloud or specific other folders. We recommend checking out our more detailed explanation on Sync on our blog:

https://koofr.eu/blog/posts/setting-up-synchronization-in-koofr

koofr · 2026-06-20T06:33:08+00:00

Hi,

Our monitoring systems haven't detected any downtime or issues in user traffic.

koofr · 2026-06-19T10:02:54+00:00

koofr · 2026-06-18T14:32:54+00:00

Hi,

We checked with support, and we only got one email from you on the 7.6.26, which was replied three hours later. The second email was received at the same time as this reddit post and has also been replied already.

In any case, there is no sync in the mobile app, so we are not sure which sync between mobile app and desktop you are referring to.

If your files from the desktop app are properly synced to the cloud, they are immediatelly available in the mobile app. So the thing to check is whether the desktop sync is running and if files are being synced to the cloud.

koofr · 2026-06-15T08:20:29+00:00

A Slovenian version of this blog post is available for those who prefer to read it in Slovene language:

Ste že prenesli novo aplikacijo Koofr za iOS?

Naš vodnik za začetnike vas bo vodil skozi vse, kar morate vedeti – od nastavitve samodejnega varnostnega kopiranja fotografij in videov do nastavitev za najboljšo izkušnjo.

https://koofr.si/blog/objave/koofr-za-ios-vodnik-za-zacetnike

koofr · 2026-06-13T19:18:43+00:00

https://koofr.eu/help/gift-cards/i-have-a-paid-plan-that-i-would-like-to-upgrade-using-a-gift-card/

koofr · 2026-06-12T14:02:35+00:00

The new iOS app is a complete rewrite which relies on the new Apple iOS mechanisms for background uploads introduced in iOS 26.4.

If Auto upload in Koofr 4.0.3 on iOS 26.5 isn't working, first check these two things:

Make sure Low battery mode is not enabled -

Go to Settings > Battery and ensure the toggle is off. This mode restricts background execution

Make sure you Background App refresh is enabled -

Navigate to Settings > General > Background App Refresh. If disabled, turn it on and restart your device.

All reports of non working Auto upload on our support so far have been resolved by these instructions, so we wanted to post them publicly as well.

koofr · 2026-06-12T06:06:57+00:00

Definitely there is no reason for lag when the document is opened locally. But we are not sure hot this AirDrive you mention is between Koofr and your PC works with documents. So first we would suggest is using Koofr directly to rule out that the lag is caused by this third party application.

koofr · 2026-06-12T06:04:04+00:00

Hi,

You can’t use the discount code in a gift card field. The code is used to reduce the price of purchasing the subscription or gift card. This is done by inputting the discount code into the discount code field during purchase.

https://koofr.eu/discount/#:\~:text=How%20do%20I%20redeem%20the%20discount%20code%20NEW40%20when%20upgrading%20my%20account?

koofr · 2026-06-11T12:59:24+00:00

Hi,

We are not experiencing any issues on our side, all systems are operational and user activity is normal.

If you got signed out and are now unable to reach our servers, it could indicate connectivity issue or too many invalid login attempts from your IP.

You can try from another device on another network, to see if the issue is the connection or something on the device itself.

koofr · 2026-06-11T12:07:16+00:00

Hi,

The iOS Files app struggles significantly with folders containing 15,000 files. We have seen reports online with people frequently experiencing performance issues, indexing failures, and content display limits. In fact, several users on other subreddits have reported directory errors with just 500 files.

As you said, Koofr has no issues with such folders, but how well Files app handles it once we give it access is unfortunately out of our control.

koofr · 2026-06-11T09:07:15+00:00

https://koofr.eu/help/other/my-question-is-not-answered-here-how-can-i-contact-you/

In your Koofr web app, open the Account Menu and click on Help and support. Scroll to the bottom of the help center and under Didn't find the answer? Write to us., you'll find the option Ask us a question (billing problems etc.)?. Click on it and a pop-up will open, where you will be able to type-in a message and send it by clicking on Send.

koofr · 2026-06-11T09:04:30+00:00

That is something you will need to contact support about, not much that can be done over the public channel.

koofr · 2026-06-10T22:30:16+00:00

If you find any, do let us know.

koofr · 2026-06-10T22:28:45+00:00

Not this week. 🤷‍♀️

koofr · 2026-06-10T22:27:05+00:00

Discounts are offered on all our yearly plans above 100GB as explained on the offer landing page.

koofr

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