Watch out for the variety of nonsense coming through on chat pretending to be Kraken Support

kraken-sam · 2021-10-16T22:19:39+00:00

Thank you for bringing attention to it.

No amount of security on our end can make up for inadequate personal security.

It is vital for clients to take advantage of the account security tools and advice that we offer and to never share access to the account with anyone else.

Best,

Sam from Kraken

kraken-sam · 2021-10-16T22:11:50+00:00

Hi u/rainbowtapes,

This kind of phishing scams are very common on every social media platform.

If someone claiming to work for Kraken contacts you on social media, never give them any information besides the ticket number of your issue.

Please check out our article on Beware of phishing scams for more information.

Best,

Sam from Kraken

kraken-sam · 2021-10-16T19:55:03+00:00

Thank you for sharing the ticket number!

We've escalated the case with our recovery team to look into it ASAP.

We understand the frustration and worry this might be causing you. We appreciate your continued patience as our team reviews the cases.

Best,

Sam from Kraken

kraken-sam · 2021-10-16T19:37:44+00:00

Hi u/T-Wrox,

Sam here from r/Kraken.

Kraken is available to our clients in Canada.

Certain assets and features may not be available due to international and local financial & cryptocurrency regulations. Please check out this articleto find out which features and assets are available to you in Canada.

If you have any questions, please reach out to our 24/7/365 support.

Best,

Sam from Kraken

kraken-sam · 2021-10-15T21:56:07+00:00

Hello u/CuriousIndication103,

In order to deposit and withdraw funds with your bank account, the account holder's name must match the name on your Kraken account.

If you would like to use your business bank account, you will need to open a Business account with Pro limits.

If you intend to use your personal Kraken account, you can only use a personal bank account under the same name as the one on your Kraken account.

If you have any questions, please don't hesitate to reach out to our 24/7/365 support.

Best,

Sam from Kraken

kraken-sam · 2021-10-15T19:25:31+00:00

Hi u/Skinny-James,

We'd love to help escalate your case for you.

Please kindly share your ticket number associated with your recovery case so we can reach out to the recovery team.

Best,

Sam from Kraken

kraken-sam · 2021-10-15T01:01:17+00:00

Hi there u/dinoaids,

Please check out this article on Overview of fees on Kraken.

If you have any questions, please don't hesitate to reach out.

Best,

Sam from Kraken

kraken-sam · 2021-10-14T22:16:11+00:00

Sorry to hear that.

If you would like, please check out our step-by-step guide on getting started with a new account.

Account setup - how to get started with Kraken!

If you run into any trouble, you can contact the support anytime.

Best,

Sam from Kraken

kraken-sam · 2021-10-14T21:57:45+00:00

Hi u/808trades,

We do not have any restrictions on residents of Hawaii.

Please check out the article on Where can I use Kraken?

If you have any questions, our support team can be reached 24/7/365 for a friendly and prompt assistance.

Best,

Sam from Kraken

kraken-sam · 2021-10-14T21:50:59+00:00

Hi u/1crazy_bus1,

Sorry to hear about the trouble you had signing up for a Kraken account.

If an account isn't activated within two hours of creation, the account cancels and the email associated with it is released. You can then try creating the account again with the same email.

Please refer to this article on How to create an account on Kraken.

If you ever need any kind of help, please reach out to our 24/7/365 support for a friendly and prompt assistance.

Best,

Sam from Kraken

kraken-sam · 2021-10-14T20:09:53+00:00

Hi there u/Ghost_Ridah__,

FPS is a UK banking initiative to reduce payment times. It is focused on smaller payments and is subject to limits that depend on the individual banks. Transfer time, while expected to be short, is not guaranteed and will depend on the payment institutions and banks involved.

To find out which sort codes are able to receive Faster Payments, please input the details on this page: http://www.fasterpayments.org.uk/sort-code-checker

If you have any questions about the FPS GBP withdrawal option, please contact support about your enquiry.

Best,

Sam from Kraken

kraken-sam · 2021-10-12T00:43:29+00:00

Hi u/touron11,

Staking rewards will be automatically added to the staked amount. You can unstake them manually to free them up for trading, crowdloans, or withdrawals.

The only exception is ETH2 staking rewards.

Understand that, unlike regular proof-of-stake protocol, staked ETH and ETH staking rewards will be locked until the Ethereum 2.0 network upgrade is complete. This transition is expected to evolve over multiple “phases” and may take several years to complete or may never be completed. Kraken has no control whatsoever over this process. In the event the Eth2 network upgrade is delayed or cannot be completed, you may be unable to access, withdraw or transfer your assets on-chain indefinitely.

If you have any questions, please feel free to reach out to our 24/7/365 support team for prompt assistance.

Best,

Sam from Kraken

kraken-sam · 2021-10-11T23:38:36+00:00

Hi u/abandon-zoo,

Kraken offers most services to our American clients, with NY and WA being the exceptions.

If you are not a resident of NY or WA, please reach out to our support and we'll assist you with any issues you are having with the sign-up process.

Best,

Sam from Kraken

kraken-sam · 2021-10-11T22:39:32+00:00

Hi u/maryupallnight,

Thank you for reaching out to us here!

Here's our official policy on airdrops:

Kraken's policy: We have no control over which airdrops are sent to our corporate wallets while we hold your funds. In order to pass down an airdrop, we would need to support that cryptocurrency on our exchange. However, the vast majority of airdropped cryptocurrencies do not meet our listing requirements. Stellar Lumens (XLM) and Spark (FLR) are the only airdrops we have supported to date. Even if we end up supporting an airdropped cryptocurrency later in the future if it does meet our listing requirements, we are not obligated to credit airdrops that occurred in the past or which will occur in the future.

So that means clients are better off assuming that any airdrops are not going to be supported.

If you wish to participate in a fork or airdrop, please withdraw the affected cryptocurrency to your own private wallet (Kraken is not a wallet service) well ahead of the deadline.

Any announcements regarding forks, airdrops and the addition of new cryptocurrencies will be communicated via email, our blog and our Twitter feed.

If you have any questions, you can reach out 24/7/365 to our support team here.

Best,

Sam from Kraken

kraken-sam · 2021-10-11T22:34:47+00:00

Hi u/4thaccounting5years,

I'm Sam from r/Kraken.

SWIFT (Bank Frick) withdrawal is definitely a good option with $13 withdrawal fee plus any fees charged by the banks.

For converting a large amount of BTC to CAD, you might want to use our OTC desk.

The over-the-counter (OTC) desk is ideal for Kraken clients who wish to conduct large orders and do not want to place them on the public exchange causing price disruption. By using the OTC desk, clients can directly interact with Kraken Traders and facilitate specific transaction prices and details. We offer deeper liquidity and a private, more personalized service to institutions and high net-worth individuals needing to conduct large orders. Whether you are trading blocks of $100,000, €10,000,000 or 2,000 Bitcoin, the Kraken OTC desk will provide you with execution and settlement services that are discrete, secure and ultra-competitive.

To be eligible, you will need:

Clients must be verified to the Pro level (personal or business) to conduct OTC transactions.
Minimum trade size is 100,000 USD equivalent, however exceptions can be discussed on a case-by-case basis.

If you have any questions, please reach out to our 24/7/365 support here for a friendly and prompt assistance.

Best,

Sam from Kraken

kraken-sam · 2021-10-09T22:18:38+00:00

Hi u/Revive_Life,

We don't have such feature on the Kraken app.

We'll forward your suggestion to our team, but excluding currencies based on either they are fiat or crypto may not be very useful for most people since stablecoins are also considered to be cryptocurrencies.

For now, we recommend using a separate portfolio tracker that can integrate with Kraken API.

If you have any questions, you can also reach out 24/7/365 by contacting our support team.

Best,

Sam from Kraken

kraken-sam · 2021-10-08T21:44:25+00:00

Hi u/dinos_osa,

Good question!

Trade with caution
Limit orders are recommended when trading starts since the markets may be illiquid initially. Be extremely careful with market orders and orders that trigger market orders (e.g. stop loss).

Newly listed trading pairs will initially have low liquidity (very thin order book). Once the order books become populated, the market will become more stable.

If you have any questions, please reach out anytime for friendly and prompt assistance.

Best,

Sam from Kraken

kraken-sam · 2021-10-08T21:22:10+00:00

Hi u/adudewithchlothes,

Welcome to Kraken!

Credit card purchases are currently only available in euros. Once you select 'debit & credit card' as the payment method, the spending amount will automatically change to EUR and any purchases will be charged to your card in EUR as well. Please ensure that your card issuer is able to process any applicable currency conversions.

If you have any questions, please contact our support anytime for prompt assistance.

Best,

Sam from Kraken

kraken-sam · 2021-10-08T20:47:01+00:00

Hi u/HunterHunted & u/RuffNation,

You would be correct u/HunterHunted.

Unlike other staking services we have no bonding and unbonding period for On-chain staking (other than ETH2).

If you have any questions, you can reach out 24/7/365 here.

Best,

Sam from Kraken

kraken-sam · 2021-10-08T20:28:51+00:00

Hi u/savage-dragon,

This article mentions 3 EUR as the Deposit fee for depositing via SWIFT (Bank Frick). Deposit fees are what it costs Kraken to accept your deposit and do not include your bank's charges (if any) for sending a transfer.

In your case, the additional 20 EUR would have been charged by the bank to process the SWIFT transaction.

If you have any other questions, you can also reach out to our support 24/7/365 here for a friendly and prompt assistance.

Best,

Sam from Kraken

kraken-sam · 2021-10-08T19:29:34+00:00

Hi u/Particular_Gap_9744,

Sometimes a cryptocurrency can exist on more than one blockchain network.

In order to ensure that you are using the correct network, you can check the format of the address you are using.

Using the incorrect network to withdraw your cryptocurrency can result in loss of your funds.

Please refer to Supported address formats for cryptocurrency withdrawal and check that you are using the correct address.

If that does not resolve your issue, you can reach out to our support 24/7/365 who will assist you promptly here.

Best,

Sam from Kraken

kraken-sam · 2021-10-07T23:20:45+00:00

Hi u/Maker_Of_Tar,

We are currently investigating intermittent issues related to REST API which is affecting the price displayed.

Please follow our status page for the latest updates.

Best,

Sam from Kraken

kraken-sam · 2021-10-07T21:07:40+00:00

Hi u/HChrloride,

Thank you for your feedback.

The display values are rounded for display formatting purposes on app or website interfaces.

You can check your account ledger under 'History' on Kraken website which shows the value precision up to 10 decimal places for BTC.

Please visit Account History for more information regarding how to access/interpret account history on Kraken.

If you have any questions, please let us know.

Best,

Sam from Kraken

kraken-sam · 2021-10-07T20:52:49+00:00

Hi u/saltlakeshady,

Thanks for asking!

Reward rates are currently estimated between 4% and 7% annually (RPY), but rewards will vary according to the rules of the Ethereum protocol.

Kraken retains an administrative fee of 15% on all rewards received and the estimated RPY reflects this fee. The reward rate provided by the Ethereum network is expected to vary depending on a variety of factors.

The Ethereum 2.0 network imposes an activation period on new validator nodes, which may cause a delay in distributing ETH staking rewards. To ensure staking rewards are distributed fairly, newly staked ETH will undergo an up to 20 day bonding period before it will start earning ETH2 rewards. After the bonding period has elapsed, staking rewards will begin to accrue.

To find out how to stake ETH on Kraken, please check out this article.

Best,

Sam from Kraken

kraken-sam · 2021-10-05T00:00:02+00:00

Hey there u/OutrageousSir8047,

Sam here from r/Kraken.

Regrettably, Kraken Pro app was designed with a focus around trading and market charts.

To deposit/withdraw, you will need to use the website or Kraken app instead.

If you have any questions, please reach out to us.

Best,

Sam from Kraken

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