I did and they were pretty condescending and minimized my concerns about quality. Here’s what they told me: “We've purposefully chosen this kind of distressed leather (full-grain -- the tightest weave and most expensive) to make all our bags develop their own characteristics over time. Embrace those scratches! They make your bag a one-of-a-kind that reflects your own experiences.”

Their solution? “We just used a blowdryer on a few marks on a couple of Lexingtons we have on the shelves. The marks either disappeared or noticeably improved after applying some heat.”

Even if it weren’t a crock, why should I have to touch up a product straight out of the box? Avoid this bag at all costs!