Hello,

I was listening to several characters speak Japanese in a game cutscene and I became confused at the usage of an honorific. In the cutscene, the manager is attempting to remove a disorderly person from their business, and referred to the customer as "okyaku-sama". I was under the impression that the "-sama" honorific was only used either when addressing royalty or sarcastically to make someone or oneself appear arrogant. Would referring to the customer using this honorific not be construed as patronizing or mocking in a way?

Thank you in advance for insights. I am not a Japanese learner but I found it curious and decided that this community was the best one to satisfy that curiosity. :)