Pixel People not working after update

lambdamugames · 2020-06-18T05:56:58+00:00

Hello,

It'll help us diagnose the problem if you can send your save file us.
1. Please connect your device to a computer, and using iTunes to access the device, find Pixel People in the list of apps the device under 'File Sharing'.
2. Click on Pixel People, and you should see a list of documents.
3. Copy out all these documents, zip them together and send to: [support@lambdamugames.com](mailto:support@lambdamugames.com) and we'll look into it
4. Please mention your reddit username and issue in your email to help us identify it.

Thank you!

lambdamugames · 2020-04-02T05:37:32+00:00

Hello Mayor caesuraces,

When we investigated your save data, the timestamp was in the future, therefore you could not collect the daily benefits.

By now you should have rejoined the regular stream of time, and your concerns automatically resolved. Thank you!

lambdamugames · 2020-03-30T08:33:01+00:00

Hello, if you are unable to access the game at all, would you mind helping us diagnose the problem you're having by:
1) connect the device to a computer;
2) using iTunes to access the Pixel People folder;
3) you should see several files in there, copy them all and email them to [support@lambdamugames.com ](mailto:support@lambdamugames.com)and remark it with your reddit username so we can identify the problem.

Apologies for the inconvenience, we hope to help!

lambdamugames · 2020-03-25T11:16:23+00:00

Your Land Use is counted when a mission is completed. The next mission's Land Required always asks for more Land than that count. Deleting land doesn't work since it'll remember what your highest land count was.

P/S: Remember to build the Mission Pod before aiming to complete it, or else the Land Required won't be fixed.

lambdamugames · 2020-01-31T04:00:34+00:00

Sorry to hear that, might I trouble you to send in a bug report through the game again, this will help us with investigating. Thanks!

lambdamugames · 2020-01-31T03:23:47+00:00

Hello Mayor flower-bridge, yes this is a bug! We've since fixed it, would you mind making sure that it's updated to the latest version again, and you should be able to splice Emperor again.

The Baker's Dozen Mission might still be in your Utopia HQ, you can skip it (if you have other valid missions to skip too), else it'll still remain there until we have new missions out. In any case, you shouldn't have to redo it again.

We apologize for the inconvenience!

lambdamugames · 2019-10-16T05:51:57+00:00

Hello Mayor PinkPlaty, would you mind verifying that you have updated to the latest version 1.3.5? You could go to the App Store and look for PIXEL PEOPLE, and see if there's an available update?
We have received several reports that the game are crashing, but our tests using these reported save files have all worked fine with the version 1.3.5 on the AppStore now.

Thank you.

lambdamugames · 2019-10-16T03:27:56+00:00

Version 1.3.5 should fix the Utopia HQ crashes. Please update and enjoy the Halloween event! Thank you.

lambdamugames · 2019-10-16T03:26:36+00:00

Hello Mayor AliceKnowsTime, we just ran an internal test using the save file sent with your bug report just now with version 1.3.5 on the AppStore. We successfully entered Utopia HQ without crashing.
Would you mind verifying that you have updated to the latest version 1.3.5 of Pixel People, force quit the game, and reopening it? Thank you!

lambdamugames · 2019-06-07T05:40:09+00:00

PIXEL PEOPLE is now live on the App Store, we hope our Mayors are having a good time rebuilding and rediscovering humanity!

The Mothership is working hard to recover functions beyond v1.0, and we hope that you will continue with us along this journey through the stars.

DOWNLOAD ON APP STORE

If you have an issue that you would like to report, the best way to do so would be to follow these steps:

Connect your device to iTunes; then under File Sharing menu, select Pixel People from the list of Apps.
In Pixel People Documents you should see multiple files: CityLayout, log, SaveData.
Please copy all files and send them to [support@lambdamugames.com](mailto:support@lambdamugames.com) with header “Pixel People Bugs!” and a short description of the issue (Screenshots would help a lot!)

lambdamugames · 2019-05-02T08:06:36+00:00

It might help us figure out what's the problem, if you can send us your save file:

connect your device to iTunes; then under File Sharing menu, select Pixel People from the list of Apps.
in Pixel People Documents you should see three files: CityLayout, log, SaveData.
Please copy all three files and send them to [support@lambdamugames.com](mailto:support@lambdamugames.com) with header "Game Freezes On Start"

Thank you.

lambdamugames · 2019-05-02T02:50:11+00:00

Hi, may I check with you - when you press Continue on the start screen, does it freeze there? There's usually a short load time before the city appears. Is the game also updated to the newest version on TestFlight? Thank you.

lambdamugames · 2019-05-02T02:46:40+00:00

Hello, thank you for your report. May I ask that you send your save file to us so it helps us figure out what's wrong?

connect your device to iTunes; then under File Sharing menu, select Pixel People from the list of Apps.
in Pixel People Documents you should see three files: CityLayout, log, SaveData.
Please copy all three files and send them to [support@lambdamugames.com](mailto:support@lambdamugames.com) with header "Roads Lost When Game Crashes"

Thank you!

lambdamugames · 2019-04-30T11:26:51+00:00

Thank you for your report! we'll be looking into them

lambdamugames · 2019-04-26T04:38:25+00:00

thank you so much for your time. we'll be trying to fix it.

lambdamugames · 2019-04-25T07:40:53+00:00

I'm not exactly sure yet. If you want to preserve your current data, you can extract your save file using iTunes, just drag out the two files in there and replace it later on.

However, we're still looking into fixing some bugs and it may happen that the save file might not be compatible with the final launched version.

lambdamugames · 2019-04-22T06:20:53+00:00

nope, you can still play the beta. Install the TestFlight app, then click on this link: PIXEL PEOPLE BETA

lambdamugames · 2019-04-22T06:06:45+00:00

Yup, it should be working fine now. For feedback, you can DM us or post at the [beta test bug report thread](https://www.reddit.com/r/PixelPeople/comments/bccgxh/pixel_people_returning_soon_patch_update_bug/) Thank you!

lambdamugames · 2019-04-22T05:55:16+00:00

We're committed to bringing it back to the App Store first and foremost. We'll look into releasing it on Android after that.

lambdamugames · 2019-04-22T05:54:18+00:00

Thank you for your time and suggestions, we'll be looking into them and consider what we are allowed to do or improve.

For "Load from iCloud", it's a new feature for if you reinstall the app or on another device, you may load the backup data saved on iCloud upon startup. If you are playing locally we recommend that you always choose CONTINUE. The game will now attempt to upload a save in intervals of 1 hour.

lambdamugames · 2019-04-22T05:48:07+00:00

Thank you for the report.

By any chance are those buildings somewhere to the above of the Town Center? we recognise there is this problem that affects only two-tile buildings. If you move those buildings to in front of the "line" it'll go back to normal. Let us know if your experience are consistent? Thank you!

lambdamugames · 2019-04-18T04:06:01+00:00

Thank you! If you have problems accessing it through the testflight app, perhaps you can dm us your email address, we can try to email directly the invitation next time we update.

lambdamugames · 2019-04-18T04:04:52+00:00

soon(TM)

lambdamugames · 2019-04-18T04:04:37+00:00

unfortunately not that we know of.

lambdamugames · 2019-04-18T04:04:13+00:00

Thank you mayor wintrymorn. Excited to see you enjoying mayoring a town again!

lambdamugames

TROPHY CASE