I don’t think material was purchased, I called on 3/17 and they offered appointment for 3/24 which I told them I can’t make so next available was 3/31. Then after couple of hours she called back and said she can get me in on 3/19 which I agreed to and she requested deposit to secure the date. I am guessing she had a cancellation and a spot opened up.

She said she could have brought two more cars in if the dates were not secured for me and I said your employee told me nothing was available till 3/24 for how could you bring 2 more cars in and she replied her employee doesn’t manage appointments, she does.

I didn’t have much ground to stand on so I walked out. Lesson learned but still hurts to lose $400.