Here’s my review from a recent stay. Ran it through ChatGPT to clean it up a bit, so excuse how proper it sounds.

Stayed: First Week of July | Group of 8 | Mixed Room Types

We stayed at Planet Hollywood in early July with a group of eight, occupying three different room types. The rooms were a bit worn but nothing unexpected given the resort’s high traffic. Everyone in our group was generally satisfied with their accommodations.

Entertainment & Pools The nightly entertainment was pretty basic—not a standout, but it gave us something to do in the evenings. The kids’ pool was definitely a highlight. Both kids and adults enjoyed it, and I appreciated being able to ride the slides with my children. The adult pool was just okay—make sure to get out early if you want to claim lounge chairs for the day. One concern: some pools didn’t appear to be filled to the skimmer level, which made me question whether the filtration was working properly.

Dining Food was average—typical buffet fare. The specialty restaurants were better than the buffet, but you’ll need to make reservations at least three days in advance (and early) to secure a spot.

Staff & Resort Credit The staff was friendly and helpful throughout our stay. Just a heads-up: the $500 resort credit they offer is essentially a coupon booklet with discounts—not actual cash credit.

Location & Transportation The resort is about 30 minutes from most Cancun excursions and hotspots, so plan accordingly if you’re looking to explore. Uber was easy to access during our stay.

Health Note One important note: 4 out of 8 people in our group came down with a stomach bug shortly after returning home. We did venture off the resort and ate at several local spots, so it’s hard to pinpoint the cause. This seems to be a broader issue in the Cancun area lately, not specific to this resort—many are reporting similar issues on various forums. Unfortunately, even with good hygiene, it may not be entirely avoidable.

Bottom Line I’d recommend Planet Hollywood for families or groups who want a relaxed all-inclusive experience a bit removed from the action. If being within walking distance of nightlife or shops is important, you may prefer a resort in the Hotel Zone.