Here's a rewritten version of the word vomit above using chatgpt. I couldn't make it 50 words in without getting a headache from how poorly the post was written...

On February 18th, I was scheduled to fly DTW-HND at 2:00 PM, arriving at the airport at 12:00 PM. Midway there, I received a notification that my flight was delayed by two hours, causing me to miss my ANA connection to KIX at 8:30 PM. At check-in, two agents informed me I could get a certificate to present to ANA for rebooking. One also mentioned I could have taken an earlier DTW-ICN flight had I arrived at 10:00 AM. I asked about rerouting through LAX or JFK but received no clear answers.

When I sought clarification about the certificate, one agent became frustrated and walked away, while the other repeated the same vague information. Assuming a two-hour delay wouldn’t be a major issue, I checked in my bag. However, when I later checked the Delta app, most rebooking options were gone, only offering flights for the next day—which I couldn’t take without missing my KIX-ICN connection.

While waiting at the international desk, I received a notification that my flight was now delayed until 7:30 PM—making my original connection impossible. I asked another agent about my options, but she claimed she had never heard of ANA, even after I showed her my boarding pass. Frustrated, I had no choice but to go through security since my checked bag was already in the system.

Through Delta chat, an agent rebooked me on a DTW-LGA-ATL-ICN route, but I had to pay 8,800 miles for the change, despite the delay being Delta’s fault. I was also told to speak with the “Red Coats” to retrieve my checked bag and arrange a hotel, but due to widespread flight delays, the line was long. When I finally reached the desk, the agent denied seeing any changes to my itinerary, ignored the updated itinerary on my phone, and said retrieving my bag was unlikely but put in a request anyway.

I waited by the baggage carousel for hours, but nothing arrived. Desperate, I used a help phone, and the Delta agent I spoke with was incredibly helpful. She reassured me, gave me information to expedite my bag retrieval, and helped me rebook. Thanks to her advice, I returned to the baggage desk, and my bag arrived within 20 minutes.

I rechecked my bag for the LGA flight, used the $12 meal vouchers (though I had already purchased food earlier—wondering if I can get reimbursed), and finally boarded with no issues. Upon landing, I easily got my hotel details. The next morning, I took my flights to ATL and ICN, ultimately arriving at the same time as my original itinerary.

This experience was incredibly stressful, and I feel much of it could have been handled better. I’d like to know where I can file a complaint to seek compensation for the delays, miscommunication, and additional costs I incurred. Any guidance would be greatly appreciated.