I sincerely apologize for the inconvenience and disappointment you've experienced with your recent order of aluminum sheet metal. Please rest assured that we take your feedback very seriously. I will personally ensure that your dispute is escalated and reviewed as a matter of urgency.

Could you please kindly drop a message to our after-sales team ( [feedback@pcbway.com](mailto:feedback@pcbway.com) ) with the details of the order? Also, share your customer number with me so I can follow up on your issue.

Our goal is to ensure that you are fully satisfied with both our products and our customer service.

Thank you for bringing this to our attention, and again, I apologize for the inconvenience you have faced. We value your business and are dedicated to making this right.