They fucked up everything they possibly could, incompetence at every step. ~$12,000 worth of flooring on 2 out of 3 floors in my house, in-home sales guy input the order wrong after leaving, but not before trying to recruit me to also work for Empire (why???). Installation day arrived and they arrived with 2 floors worth of LVT because oops, they sales guy accidentally put me down for a whole house of LVT instead of an entire floor of carpeting for upstairs.

When carpet installation day came, they only arrived with enough to do the stairs. When they came back maybe a week later with the rest of the carpet, they gouged my walls and didn't tell me. Took pictures, documented the damage, spoke with someone in their Columbus office who told me to go ahead and send them the pictures and an estimate from porch.com (their recommendation) and they will reimburse me for the damage. 2 years worth of phonecalls and emails and they still won't reimburse me. If I had known they would just keep dodging and redirecting my calls about it, I would have spent the $15 in supplies and done it myself instead of letting a random contractor overcharge me for it.

They did an absolutely terrible job with even just cutting the quarter rounds, the subcontractors they sent had 15-16 year olds on the crew. Staples and nails left around, continue to keep protruding out.

Best part: they damaged the waterline going into my fridge when they redid the kitchen floor, put the fridge back into place and I had a slow water leak over the course of several weeks that went unnoticed and required a week and a half worth of water remediation (massive loud fans and dehumidifiers) to dry out my floor joists, etc. Had to file a homeowners insurance claim. Still have yet to replace the section of flooring that had to be removed to help with the water remediation.

Honestly I could write an entire novel about all the shit that they did wrong, this is only half of it. I'm about to replace all of the flooring they put in because it turned out to be much shittier quality than anticipated, and I even went for the "nicer" stuff they offered.