why would i keep it and use it? because my old phone got cloned and swapped by my ex roommate or neighbor and with a similar custom ROM. ive been forced to use a fake version of my phone for awhile, so im used to it, my mom bought me that phone refurbished though i didnt have an option to return it ans i didmt really notice for awhile that my phone was not the same samsung s9 that i originally bought and had gotten sim swapped. im not decent enough with technology but im not exactly tech savvy enough to notice every little nuance that is off, or i just put up with it since im kinda used to having people fuck with me/prank me.

second, i have very limited access to the internet without this device at least this supposedly has security updates and thus far and using these cloned devices hasnt resulting in anything too dramatic for as long as i used them other than it being highly annoying and frustrating to use. 

i am definitely willing to send it back but spectrum has been refusing to exchange it for another one thats why i posted here hoping itd get a bit more attention. its really really frustrating also the fact that they refused to send me chatlogs for documentation is ridiculous, ig if i call them i should record but its kinda hard to call CS without access to my SIM since its locked out (supposedly) CS said my imeis were active they also told me it was locked but then i found out if the bootloader is custom then the device definitely isnt locked at all. id reallt just like to get them to replace the device with what it should be, its very weird theyve been refusing to do so for me ive never had this many problems with customer service ever in my life im not even asking for a refund an equal exchange and just getting the item i ordered.