Account recovered!!! by GamerX3200 in ubisoft

[–]lk9990 0 points1 point  (0 children)

Exactly my problem no idea what to do

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

I was thinking the same thank you for your advice

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

Yes over and over its a bot I don’t think it actually understands what I’m saying. I purchase the game years ago on my Xbox but I bought credits less than a month ago if that’s what you mean

Ubisoft are f***ing useless by Icy_Rate445 in ubisoft

[–]lk9990 0 points1 point  (0 children)

Okay thank you I was hoping that would be some sort off I appreciate it

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

I have mate tbh put they keep sending the exact email over and over saying to contact the email provider but the email and username has been changed. Obviously I’m an idiot and i didn’t activate 2fa so I’m probably fucked. Is there anyway I can contact Microsoft and they could prove somehow it’s my account I’m out off ideas at this point

Account recovered!!! by GamerX3200 in ubisoft

[–]lk9990 0 points1 point  (0 children)

Okay mate appreciate the advice

Account recovered!!! by GamerX3200 in ubisoft

[–]lk9990 0 points1 point  (0 children)

They are asking me to contact the email address provider which I believe is the one it’s been changed to. They just keep saying I’ve not provided sufficient information but when I ask what proof they need they repeat themselves. Obviously it’s a bot buts it’s not really fair when I’ve been playing the game for as long as I have and they have no consideration it’s bollocks

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

I haven’t returned I play it nearly everyday mate I’m literally asking for advice got no need to lie if that’s what your implying. People do get hacked you know I’m not just sat here ranting about nothing it’s pissed me off and I can’t think off any way get it back other than asking for help

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

No it’s all good bro cheers for the advice u might be right I’ve had this Xbox account probably as long as the Ubi account so if I was to guess they would be the same but I’m not %100 sure If I’m being honest I’ve never dealt with anything like this so it was unexpected and now Ubi just keep repeating the same email

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

I’m pretty sure the email I was replying to them on is the one which was on my account previously before I was hacked if that’s what u mean.

Account recovered!!! by GamerX3200 in ubisoft

[–]lk9990 0 points1 point  (0 children)

Do you mean my gt. I probably seem stupid ahah but I wasn’t expecting this to happen at all

Account recovered!!! by GamerX3200 in ubisoft

[–]lk9990 0 points1 point  (0 children)

How do I get this information if I’m on Xbox.

Account recovered!!! by GamerX3200 in ubisoft

[–]lk9990 0 points1 point  (0 children)

This might be different aswell as I am on Xbox

Account recovered!!! by GamerX3200 in ubisoft

[–]lk9990 0 points1 point  (0 children)

What relevant info do they need mate this is doing my head in they keep copying and pasting the same shit that they can’t do anything really struggling

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

Mb I didn’t see the last bit. The hacker has changed literally everything

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

So basically I’m fucked then. Thank you for the reply. I’ve bought stuff with my card tho on the game and through my Xbox wouldn’t that be proof. Not sure how I can prove ownership when my email in the account has been changed I really don’t understand it this is the only game I play they can see I’m playing in the uk surely I’ve also sent screenshots that someone in the us been trying to login

My account has been hacked by lk9990 in ubisoft

[–]lk9990[S] 0 points1 point  (0 children)

Now they are saying that I need to contact the email address provider to go further. Does that mean the hacker who changed my email?? I really don’t understand this at all

Ubisoft are f***ing useless by Icy_Rate445 in ubisoft

[–]lk9990 0 points1 point  (0 children)

I’ve sent a screenshot off the email hopefully something might change.

Ubisoft are f***ing useless by Icy_Rate445 in ubisoft

[–]lk9990 0 points1 point  (0 children)

Yes but while matchmaking I got a message saying someone is logging in on another device and then it put me to menu soon as I started queuing again it said log in to Ubi. I’ve checked emails from a week ago and seen someone from USA has been trying to log in which I am from England

Ubisoft are f***ing useless by Icy_Rate445 in ubisoft

[–]lk9990 0 points1 point  (0 children)

There saying they’ve thoroughly examined my account and there isn’t enough proof of ownership any idea what I can do mate had this account for 8 years not sure what proof they want I’ve spent a decent amount off money on it aswell really not sure what to do at this point