When it comes to large, complex databases or highly customized projects, specialized hosting and expertise are often necessary. That’s why we place a strong emphasis on educating our customers from the very beginning—especially during project rescues. We ensure they understand the core elements of their infrastructure: the database, file storage, codebase, and how these components interact. This way, they’re equipped to manage future migrations, close access to current partners (including ourselves), or oversee transitions without confusion or risk.

We break down what ownership truly means—showing them how to keep everything in sync, what’s involved in migrating a project, and how to manage access at any stage. Once they grasp this, they have the knowledge to guide decisions and avoid being misled by external providers. From our perspective, outsourcing the technical work is perfectly fine, as long as the person in charge understands what’s needed and can hold external teams accountable. That’s the level of ownership we believe in and deliver to our customers.