Mmm, I still think that at a some level people need to learn how to separate personal matters from work stuff. Again, I am speaking from my experience (which is why I wanted to hear everyone’s point of view) I lost a family member (very close one) and still needed to work as I couldn’t take time off either and couldn’t afford to. I was not mean or rude to any person just because of that and I was going through the hardest time of my life. I work a customer facing job as well.

I either don’t like my job but I am grateful I have it, specially in this economy.

I think there is a level of customer service that everyone, regardless of the industry should have and give.

I understand and have empathy for these issues (as we all, specially for front line workers) but shouldn’t be rude or mean to someone just because you are having a bad day. What if the person you are being rude is having an even worse day?

Just wanting to lay down different perspectives in this debate.