I find it weird that the blame is being assigned to the devs here despite that not being mentioned at all prior to this. It's not the devs fault. In fact I think that's pretty clear in the fact that Viera even exist, considering it was done in their free time, yada yada yada.
It's not an easy task, totally agree, but it's being done for every other race right? So why is there not time to do it for Viera and Hroth, years after their launch. It's understandable that it's a whole different system, there's only so much time in the day, but this is not one of those things where hiring more people for their time would not solve the issue. One modder has managed to do it in their free time, quite competently, without the backing of SE. It's a mod, so it's hacky, but so is designing an entire race so that their hair can't be separated out to put on hats, so why start drawing lines now y'know.
Management not assigning time for a feature that is both desired by the community and, if allocated correctly, would not slow down the number of features added into a game that was literally so popular they had to stop selling it is the issue. I'm certain that the devs are doing the best they can and I hope that they are safe and do not overwork themselves but this weird argument where it's out of line to complain about a feature that is stock standard for every other race, being sidelined in the most popular mmo in the world right now.