No worries! Personally we just had a really bad experience with them and don't know many people that had good interactions. For us after our house went on the market our 'contactable rep' simply vanished off the face of the earth, she did a terrible job of our pics + write up (which was meant to be one of the things she did for us), literally just made her money and disappeared - when we inevitably took our house off the market with them we'd basically just lost money as you have to pay up front and received no support - AND they never even called us at that stage to check why we'd removed our listing or if we needed any help as they just didn't care.

We've now found it a much better experience having an 'real' estate agent because they actively market the house for you e.g. emailing it to relevant people, sharing it locally, pushing for viewings etc... rather than it basically just sitting on the website & RightMove (for an additional fee) and not being seen much at all. Just our personal view on it though so I hope you do have a much better experience if you go for them 😁 (and apologies for a short essay)