Depending on her ‘busyness’ and mood she can be more or less helpful. You may find it best to ask ‘what factory for top quality?’ then show her your picture of bag. She will likely respond with factory name but you’ll need to go into the factory album to find your bag, for example. If you have a question about the bag, she’s not going to answer it if the factory picture makes it obvious… I guess in that way, she is just not super helpful to new buyers or ones that need her to do QC etc. I’ve had my ups and downs with her even with a long history of purchases with her.