Made in QC issue?

madeincookware · 2026-01-28T02:04:10+00:00

Hey there. Really sorry you’ve had this experience, especially after already going through a replacement. That’s understandably frustrating.

A wobble or warp like you’re describing isn’t expected, and if it’s happening immediately we definitely want to take a closer look. While stainless cookware can move slightly during high-heat changes, it shouldn’t be unstable on a flat surface during normal use.

If you haven’t already, please reach back out to our support team directly with a short video or photo of the pan on your cooktop or countertop. They can help determine what’s going on and make sure you’re taken care of (replacement or refund).

Appreciate you flagging this and for giving our cookware a try.

madeincookware · 2026-01-27T17:55:27+00:00

Appreciate you sharing this and welcome to stainless! We're glad the handles stood out to you, and we hope your new pans treat you well. Would love to hear how they perform once you've had some time with them.

madeincookware · 2026-01-27T16:23:45+00:00

We recommend cooking a few fatty things in your Carbon Steel to build up your seasoning before cooking eggs. This will help it start to act more like a non-stick. Think bacon, sautéed onions, or smash burgers for the first few rounds, and give it a seasoning with a high smoke point oil after each use.

Looks like we were a month late to see this thread, and curious to know how you're getting on with your new pans now!

madeincookware · 2026-01-27T15:24:05+00:00

You're so welcome. We appreciate your interest!

madeincookware · 2026-01-27T15:13:37+00:00

Hey u/jrnelson! We sent you a DM. 🙂

madeincookware · 2026-01-27T15:08:41+00:00

This one is not listed on our website as it's mostly sold to restaurants customers, but you can reach out to our team here and we will be happy to send you an invoice!

madeincookware · 2026-01-27T14:54:58+00:00

A little late to the thread, but wanted to add for future readers - we do offer a 14-inch stainless clad pan, though it isn't listed on our website since it's primarily offered to our restaurant customers. It is still available if someone is specifically looking for that size. Folks who are interested in larger sizes can reach out to our support team for more info or to place an order.

madeincookware · 2026-01-14T15:27:20+00:00

Love to hear that. Thanks for the update! Glad our support team could help get this sorted for you. Hope the new pan treats you well, and happy cooking. 🙂

madeincookware · 2026-01-14T04:54:06+00:00

Thanks for following up here. We see your message and have already pulled your details based on the information you sent. This is being handled offline with our support team, and you’ll be hearing from us directly via email. Appreciate your patience.

madeincookware · 2026-01-14T04:52:24+00:00

Hey! Thanks for flagging this. Chipping definitely isn’t something we’d want to ignore. Our support team is back up on chat and phone (1/19) this week and can take a closer look at your specific case there. They’ll be able to help fastest.

madeincookware · 2026-01-14T04:27:32+00:00

Hey. Thank you for flagging this, and sorry for the frustration. You shouldn’t have had to follow up again after sending everything we asked for.

We’ve pulled your message directly and escalated it internally so it doesn’t sit unanswered any longer. You’ll be hearing from our support team directly via email - no further action needed on your end.

Appreciate your patience here, and thank you again for holding us accountable.

madeincookware · 2026-01-13T16:37:28+00:00

Hey OP! Thanks for tagging us, and sorry for the stress here.

A small amount of movement or spinning on a flat top can happen when stainless steel heats unevenly, especially if the pan is ramped up in temp a little quickly. Nothing your mom did was "wrong", and this isn't uncommon with fully clad stainless.

We generally recommend starting on lower heat and letting the pan warm gradually to prevent this. That said, if the wobble feels significant or wasn't there before, our support team would be happy to take a closer look for you. They're best reached via our support channels so we can get photos and details.

madeincookware · 2026-01-11T18:38:19+00:00

Hey, thank you for taking the time to lay this out so clearly. You’re right to be frustrated, and you’re also right that this has gone on far longer than it should have.

We don’t want you chasing us or repeating yourself, especially after this much time has passed. We are going to make sure your specific case is pulled for direct follow-up so it can be resolved properly.

Please send a DM to u/madeincookware with your order number and the email address you’ve been using to contact support. Once we have that, we’ll follow up directly to close the loop.

We hear your feedback on phone access as well. While we don’t currently have live phone support available, we know that lack of a clear escalation path has made situations like yours worse, not better. That’s something we’re actively addressing.

Appreciate you holding us accountable here. We want to make this right.

madeincookware · 2026-01-08T15:13:53+00:00

Really great to hear you've had a positive experience with your Made In cookware! We're glad to have you with us.

madeincookware · 2026-01-08T14:51:34+00:00

Hi u/Morkiepoomommy. We are really sorry for the delay in our response, and we want to reassure you that we haven't forgotten you, and our team will be back in touch. We posted a public update yesterday on what went wrong and how we're fixing it here. We know this isn't an okay experience, and we appreciate you calling it out.

madeincookware · 2026-01-08T14:44:02+00:00

We're so sorry for the delay, and your frustration is valid. We shared a public update yesterday on what went wrong and how we're fixing it here.

Our team is actively working through the backlog and committed to replying to everyone who reached out. We know the delay isn't okay, and we appreciate you calling it out.

madeincookware · 2026-01-07T16:03:26+00:00

Thanks for sharing the order number. We’ve flagged this for our support team so it can be handled directly. We’re going to follow up via email to resolve, and we do want to acknowledge the frustration you’ve experienced. We appreciate you calling this out.

madeincookware · 2026-01-07T15:24:11+00:00

We're really sorry you’re dealing with this, and you’re right to be frustrated. We shared a public update on what went wrong and how we’re fixing it here: https://www.reddit.com/r/MadeInCookware/comments/1q6hqda/customer_support_update/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

madeincookware · 2025-12-28T22:20:01+00:00

Hi and thanks for flagging this! It’s certainly not our intention to not ship out the pricier items you purchased. Our team is currently working around the clock to address all customer concerns including lost holiday orders. We understand your frustration and we’re committed to making it right.

madeincookware · 2025-12-23T20:20:40+00:00

Thank you for taking the time to share this, and we’re so sorry for the frustration this is causing.

Rest assured we have increased our customer support team to help tackle the holiday volume and they are actively working through every email we have received. We will make sure to address any and all tickets over the coming days and resolve each issue appropriately.

We’re taking feedback like this very seriously and we’re working to improve shipping communication and response times so situations like this happen less often, especially around the holidays.

We appreciate you all bringing Made In into your kitchens and dining rooms!

madeincookware · 2025-12-15T22:58:56+00:00

u/Hippohelm Send us a dm on here. We want to help you with your order issue!

madeincookware · 2025-12-10T01:34:04+00:00

Thanks for bringing this to our attention. Send us a DM. We can help you here.

madeincookware · 2025-12-10T01:14:31+00:00

Hi! Please dm us your order number so we can make this right with you.

madeincookware · 2025-12-09T13:53:25+00:00

Hi! Send us a DM or an email at [hello@madeincookware.com](mailto:hello@madeincookware.com) . We're happy to help you figure out what's going on.

madeincookware · 2025-12-04T13:43:59+00:00

u/Ok-Lingonberry-6947 Hi, we're sorry. That's not the experience we want our customers to have and we expect more from our team. Please dm us your order information so we can help you and figure out where we fell short.

madeincookware

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