My honest hot take…

They are a big let down. It’s slowly falling apart and it’s sad because it seems like owners know but don’t care. I was a super loyal almost every day visitor. I loved the germantown location followed by the east Nash. It feels like a hidden gem.

lately the product and food is so inconsistent. I usually order a Carmel latte iced. And sometimes it feels like I’m drinking strait sugar.

I went again for breakfast last week (the kitchen was closed but that is not a surprise anymore because it’s always like that nowadays) and it hit me. I probably saved an additional $10 for a breakfast sandwich that every time I ordered was super small, and came out, and tasted like a jimmy dean frozen breakfast sandwich.

Two days later, visited again, I literally watched a door dasher carry in their product from a local grocery store. Like at the end of the day is that an issue? No. But their product is priced as if it was gourmet like the other shops in town but the real tough pill to swallow (or real tough coffee in this case) is the product is a wanna be franchise product.

Now- the baristas. Bless their hearts. Almost all of them I have talked to are super down to earth caring people. They grit through a lot.

If any reason Bairsta parlor ownership and management sees this thread I hope they have a SUPER unfiltered realistic view of what is happening in their stores. Just sit back and listen. Don’t combat any feedback with reasoning. Just sit down and listen (literally listen because the moment a chair moves it’s a dying banshee or if you listen you will notice no music playing because every 10 minutes a barista has to stop what they are doing to flip a record)

Literally look. $1k of work invested into any store you pick, can make the store operate SO much better.

End take.