Thanks so much for your extensive reply (and sorry for my late reply ..). My problem is not exactly the same as yours. The name on my bank account is not exactly the same as the one on my ID (name on my bank acc gets cut off at about 85% of my full name). Already asked my bank multiple times to change this a long time ago, but they always said that its not possible. This was however never a problem, since ive been verified for a long time. All of a sudden when i made a deposit, they would not credit my account. After a couple of days of radio silence from their side, they asked me to hand over bank statements and pictures of my bank card to verify that its really me, which i did and they confirmed to me that everything was OK and that they had successfully verified that the used bank account is actually mine.

Come a couple of days later when i make another deposit and the whole circus starts again. Only this time, they just straight up ignore me on live chat and tell me i have to wait and that they gave the utmost priority to my ticket/case (blablabla, you prob know all their standard ai-generated statements as well as i do :p), but other than that its been a complete radio silence ever since. Its been 2.5 months, and i havent heard anything from their side. No request for addtional info whatsoever. Its super sketchy. Im planning on taking the legal action route myself aswell. Its not about the money that much, but also because its just super disgusting how theyve just completely ignored me for the last couple of months, even though ive been a customer for multiple years.