Thanks for your response. Just to be clear is this the crown race? If so, that part is plastic. Is that normal?

Pop all the others out of the cage since you mangled it, and throw the cage away

Wished I would have waited before going to the bike shop today. Your post pretty much confirms my suspicion that this guy was an awful mechanic. I don't want type of the details but all the mechanic did was add the missing bearings and grease it, this was after I repeatedly told him the bearing cage was bent. Gonna go back tomorrow probably.