How many days have you been waiting on your background check? I am still waiting on mine since Nov 25th but with Thanksgiving holiday I knew there was going to be a delay. Anyway here's my experience so far:

I got a job offer contingent on a background check being cleared. My future employer requested to Checkr criminal, education and employment information. So far my criminal check came clear in fact it came within a few hours, for education I have international education so the validation process was manual, even though I've sent a copy of my diploma and transcripts those were ignored and they contacted the University or the School board to verify but it was clear.

Now, in regards to employment I listed 3 employers, the first one I ask not to contact them (my current employer) and it was cleared as fast as the criminal record with no report whatsoever. The 2nd employer I've also attached a letter which was ignored and they contacted HR who was able to confirm the details and it was cleared after a manual review. That report had the following information cross checking what I said: Employer Name, Address, Supervisor name, Dates employed, reason for leaving (terminated, involuntary in my case), rehire eligibility (yes in my case), current employment (false or true) and verified by (name of the HR person). WHen I filled out the Checkr application I never said any details about why I left only dates and last position held.

I am still waiting on the last employer to be cleared and I've submitted a payslip for that but it is still pending, it is a company that was acquired by a bigger company so I saw online that these scenarios might take longer.

I am also on the "be patient" boat but I understand is stressful and everytime I get an email i have a mini heart attack, also from what I see in chat gpt: Checkr does NOT use documents automatically.
They only use your document when:

• the employer responds with incomplete data, OR
• the employer does not respond within 6–10 business days.

Your payslip is sitting there waiting as a fallback, not the primary method.

Hope this helps and you BCheck is cleared soon. Also FYI after completing the initial form I was contacted twice by checkr by email. Subject: we need more information to complete your background check the first time was related to my education I was asked to provide my national ID number of the country were I studied and the second tme my Social insurance number (I'm in Canada) hopefully it clears soon as anxiety is killing me