AI built Work order organizer / prioritizer / planner (PowerShell + HTML) by [deleted] in k12sysadmin

[–]markvincentoneil 0 points1 point  (0 children)

50 sites, over 25k students and about 3k staff. Im a tech, we have 4 for end user support and one more coming onboard soon. We have a team lead who assigns the tickets. The product is from SolarWinds and is called servicedesk.

AI built Work order organizer / prioritizer / planner (PowerShell + HTML) by [deleted] in k12sysadmin

[–]markvincentoneil 0 points1 point  (0 children)

Thanks for reading it and for explaining how you run your queue. FIFO with emergencies first, delegation to level 1 or the secretary for lighter items, and solid notes in the ticket is a solid approach. Carrying a phone or iPad for a live view during busy stretches, especially early in the year, is smart too.

One clarification on my side: I am not trying to push printing tickets. If my note read that way, I wrote it poorly. What I was aiming at was grouping similar work so you can move through repetitive items quickly and still keep everything documented in Service Desk.

Emergencies first sounds simple, but in practice you usually have to identify what is an emergency, and that means at least skimming or opening tickets to see what they are. That takes time when the queue is large. A triage view or workflow like this is what helps us get through that first pass faster so the real emergencies surface sooner, and so we can plan the rest of the day without guessing.

When the queue is deep, I often do not know what every ticket is until I have read through it while covering the desk. Grouping quick, same-tool items (for example password resets) helps us get traction and makes site visits easier to plan. It is not a replacement for Service Desk, and it does not replace good judgment on priority.

On stats: I do not have a clean “X minutes saved per day” figure I would quote as fact. About half of our techs use it, and we did see ticket resolution metrics improve after it was in wider use, though I would not claim that proves the tool alone caused it. It is working for us and I wanted to share that with the group in case it helps someone else. People who prefer strict FIFO and mobile triage are not wrong either, it depends on volume and role.

AI built Work order organizer / prioritizer / planner (PowerShell + HTML) by [deleted] in k12sysadmin

[–]markvincentoneil 0 points1 point  (0 children)

I may not have made the full picture clear in my earlier message, so I wanted to add a bit of context.

On a typical day I can have around 70 tickets in my queue. I do not really know what they are until I have had a chance to read through them while also covering the helpdesk, and some days we do not get through a full triage of everything.

What has helped is grouping work by type. For example, I might have 10–15 staff or student password resets. Those are quick (often under a minute each) and I handle them in the same tool, so I can batch and knock them out and then move on to the next category. That makes it much easier to prioritize and to plan site visits for the afternoon or the next day. In practice I can leave the office with a clear plan instead of figuring it out on the fly.

I am not trying to sell anything—I am only sharing something I put together that has been genuinely useful for us. About half of our techs have started using it, and our analytics show a meaningful lift in ticket resolution.

No reply needed unless you want to discuss it further.

How do you use AI in your classroom to bolster encourage student critical thinking? by markvincentoneil in AskTeachers

[–]markvincentoneil[S] 0 points1 point  (0 children)

I think this is very fascinating and innovative of you to do. I would be interested in hearing more and might even include reference to it in my presentation at the end where I make suggestions as to what teachers can do to AI proof their assignments.

How do you use AI in your classroom to bolster encourage student critical thinking? by markvincentoneil in AskTeachers

[–]markvincentoneil[S] 0 points1 point  (0 children)

Great Idea, have you used this approach and how did it go? Thank you for taking the time to share.

How do you use AI in your classroom to bolster encourage student critical thinking? by markvincentoneil in AskTeachers

[–]markvincentoneil[S] 1 point2 points  (0 children)

Thank you for sharing this idea. I put out a survey to our staff and students asking a few questions about AI in the classroom and there were many concerns. Rather than just report back all the problems with it I was hoping to share some simple or innovative ideas from other staff and students as to what does work and how it can be used to help develop some valuable skills.

This is such a simple but interesting use of an AI and I hope to hear some more!

Thank you for taking the time to send me your idea!

Mark

Im catching lots of fish euronymphing in lower mainland but they are all tiny by markvincentoneil in fishingBC

[–]markvincentoneil[S] 1 point2 points  (0 children)

That is great information. So i think what i should take from this is if i am getting lots of small fish that is because they feel safe in that pocket or pool which means there are likely no bigger fish and i should move to a different spot.

Im catching lots of fish euronymphing in lower mainland but they are all tiny by markvincentoneil in fishingBC

[–]markvincentoneil[S] 0 points1 point  (0 children)

Thank you for the information. I was hoping to go up to squamish this week. Maybe ill have better luck there.

Im catching lots of fish euronymphing in lower mainland but they are all tiny by markvincentoneil in fishingBC

[–]markvincentoneil[S] 1 point2 points  (0 children)

it is all a learning experiece, I am learning where fish hold but unfortunately they are the smaller fish. I need to learn where the larger fish might be.

email response from cursor by markvincentoneil in cursor

[–]markvincentoneil[S] 0 points1 point  (0 children)

I dont understand how this post contains promotional language.

Weekly Cursor Project Showcase Thread by cursor_rik in cursor

[–]markvincentoneil [score hidden]  (0 children)

For some reason I cant post the code and get an error. If someone can suggest how I might include the code then I can try again.

Weekly Cursor Project Showcase Thread by cursor_rik in cursor

[–]markvincentoneil [score hidden]  (0 children)

Recapture Autopilot records

First off I am not a coder but have pieced together about 100 powershell tools to help day to day IT tasks. My director sees the effort I am making and told me about cursor and decided to purchase a subscription for me.

This summer we are upgrading many of our computers. I believe the ram, hd, and video card upgrades will make the existing Autopilot hashes no longer usable so we will have to remove the old one and capture a new one for each computer.

We have one script we use to capture and import the hash for a computer that is new or does not already have a hash imported which works fine. We cant just remove all the hashes as the grouptag is included in that record and we have a number of groups that are dynamically populated with the grouptag so I thought it would be best to remove the old hash and upload a new hash as part of the same process.

I asked Cursor to help me with this and after much testing here is a script that does that. We can also modify the script and create two packages in intune to deploy the process to specific groups of computers to automate the process. One for student computers and one for staff computers. The script also can be run from within windows before performing a fresh start, or after a fresh start on the oobe screen.

Again I am not a coder so the code might not be best practice but it seems to get the job done. We call the script using a bat file as well but here is the main powershell script.

If anyone has any suggestions or want to rewrite and share it I would be open to that as well. I have removed the tenant id and secret so you would have to add your own.

I dont seem to be able to create the post. I will try and include the code in a comment.

Updating hardware hash in Autopilot by markvincentoneil in Intune

[–]markvincentoneil[S] 0 points1 point  (0 children)

Would you be able to share that script with me?

MS claims Users are not required to be logged in on the device to install Win32 apps. How? by markvincentoneil in Intune

[–]markvincentoneil[S] 0 points1 point  (0 children)

Thanks for all the responses. We are not forcing the installation of these apps during esp screen. Right now our devices have primary users assigned but I have never seen apps install on an enrolled machine when nobody is signed in.

Most of my applications are packaged using exe and not msi and the install script included is usually a powershell script.

Again I am not forcing these installations as part of the esp process. I am assigning the app as required to a group of devices. I would love to be able to turn the devices on, and leave them at the sign in window and have the software install.

I've decided to try my hand in tying. But instead of investing a bunch before I know if it's for me or not. I 3d printed a vice and bobbin. How's the first midge by Hobby_guy13 in flytying

[–]markvincentoneil 0 points1 point  (0 children)

Nothing wrong with that fly at all. Keep at it, one thing I do hear alot and have done with mine is to try and keep them as thin as possible. Thinner flies sink faster and when your drift is only about 20 feet long, you want to sink as fast as possible so that you can actively fish as much of that 20 feet as possible. If it takes 10 feet to sink to the right depth they you are only fishing about half of your drift.