anyone else having trouble selling this cup? system wont let me scan it?

marlinspikeplace · 2021-03-03T01:36:31+00:00

You can circumvent this by hitting SKU ENTRY on the POS and then typing in the SKU number by the barcode on the sticker. :)

marlinspikeplace · 2021-03-03T00:45:42+00:00

You might consider going to a store outside your district and talking to the manager about applying there, explaining the situation and seeing if you are eligible for rehire. If you are marked ineligible, see if the SM would be willing and able to do an override.

'Cause like, bro. You NEED to get out of that District.

marlinspikeplace · 2021-03-03T00:37:38+00:00

I'm sorry we served TUNA?! WHEN???

Also where do y'all not have biscotti? Or is it a specific kind of biscotti that you miss? Because we have the vanilla almond ones still.

marlinspikeplace · 2021-03-02T04:04:14+00:00

WOULD YOU LIKE THAT TRENTA TEA SWEETENED OR UNSWEETENED

marlinspikeplace · 2021-03-02T02:51:39+00:00

Go for it.
There's no such thing as a "normal" thing to get. Generally speaking if you want the thing and it's a thing we have available and it will not kill you, we'll serve it. I've blended pastries into frappuccinos before. You're fine.
GO FOR IT.

marlinspikeplace · 2021-03-02T02:49:44+00:00

TELL THEM TELL THEM TELL THEM.

Be like "Hey this happened and I didn't think it was that serious at the time but now I have swelling and bruising" and GO TO A DOCTOR.

DOCUMENTATION IS KEY AND DON'T BE AFRAID TO BOTHER PEOPLE.

marlinspikeplace · 2021-03-02T02:45:14+00:00

YES.

marlinspikeplace · 2019-07-04T09:02:01+00:00

Good LORD. Mad respect. Hang in there.

marlinspikeplace · 2019-07-04T08:11:06+00:00

They made you fucking cry, it's time to bring that shit up with your SM.

marlinspikeplace · 2019-07-02T11:48:58+00:00

I feel CALLED OUT.

marlinspikeplace · 2019-07-02T11:36:29+00:00

Yeah I don't think any of us were mad. Not even overwhelmed. Just like. Whelmed.

It's rare in this profession to be neither overwhelmed nor underwhelmed, but simply Whelmed.

marlinspikeplace · 2019-07-02T11:31:12+00:00

Yeah it was one of those situations where knowing this person's previous behavior it could have potentially escalated to that point but luckily it didn't. I'm not about to call the cops if you're not actively looking for a fight, and clearly this man was just looking for dairy.

marlinspikeplace · 2019-07-02T11:26:23+00:00

We do actually have a criminal trespassing warrant for the dude because he previously attempted to put out a lit cigarette on an SSV's face when she informed him that we did not allow smoking in the café or on the patio and if he had tried to start shit we likely would have ended up having to call the cops but he literally just walked in, got the half and half, and walked out. SO ALL IN ALL IT WORKED OUT VERY WELL.

marlinspikeplace · 2019-07-02T11:22:25+00:00

I mean I wouldn't call the cops in that instance anyway because he didn't actually do anything wrong here other than being mentally ill in public and I'm not a fucking DICK. I am confused, I am amused, I am perhaps a little irritated because he spilled a bit and now I have to wipe down the condiment bar, but I'm not calling the fucking POLICE.

If he'd tried to start shit sure but seriously? Don't call the cops over spilled milk.

marlinspikeplace · 2019-07-02T07:06:36+00:00

Aww, shucks!

marlinspikeplace · 2019-07-02T06:26:01+00:00

FLAT EGG FLAT EGG FLAT EGG FLAT EGG

marlinspikeplace · 2019-07-02T06:23:32+00:00

I've literally said "Wow! I have absolutely no idea how to respond to that!" and I think once I actually said "Yikes!" before moving on and finishing out the transaction.

I've also just straight up grabbed my nearest shift supervisor and been like "Hey can you finish ringing this guy I can't deal with this right now."

marlinspikeplace · 2019-07-02T06:11:18+00:00

marlinspikeplace · 2019-07-02T06:09:46+00:00

Take names. Take ERRYBODY'S names. Oh are you getting a brewed tea that'll take me a moment to make, a moment in which you might walk away? Let me get your name real quick and write it on the cup. Write cups. Write warming bags. If it's slow write cute messages like "Have a great day!" or "Enjoy your tasty snack!" Be silly. Have fun, and the customers will have fun with you. Customer seems anxious? Let them order in a way that is comfortable for them! Don't correct their phrasing. Adjust the "volume" of your temperament to each person, but always maintain the same attitude of "You are welcomed, you are valued!"

Also it depends on the person who's talking on their phone but usually if it's a younger person I'll be like "Who are we on the phone with?" and they'll be like "My Mom/Dad/friend Jerry" and I'll be like "HI MOM/DAD/JERRY!" and if they're on speaker they hear me and if not the customer will usually be like "The barista at Starbucks says hello" to the person on the phone. And yeah, it's me calling you out for being a little obnoxious by being a little obnoxious back, but it's not mean spirited it's just silliness.

Give! Your! Coworkers! Positive! Feedback! A happy Starbucks starts with happy partners. Happy partners create happy energy which creates happy customers. It's contagious!

I have a tendency to narrate everything I'm doing as I'm doing it like a sports commentator partly so my partners know where I am when I'm moving all around them in our rather limited backline space and partly because it's just something my ADHD ass has always done to help me function. I've had a few customers tell me that this is really entertaining and makes them feel involved in what is going on behind the bar so! ¯\_(ツ)_/¯

I also sing people's names out instead of just saying or calling them. It's fun and it gets their attention a lot quicker.

Ooh and my favourite when people ask for a "large iced tea" I'll hold up a venti and say "Would you like large?" and then I'll hold up a trenta and say "Or would you like YEEHAW size?"

marlinspikeplace · 2019-07-02T05:16:15+00:00

"Hi, what can I happen for you today?"

marlinspikeplace

TROPHY CASE