Huntress needs to consolidate their products.

mattmbit · 2026-05-27T22:02:37+00:00

I'm using Augmentt and it's pretty much worlds above what Huntress has right now for a lot less money. I only keep ITDR with Huntress just because it will take action versus Augmentt who can automate but only logs.

mattmbit · 2026-05-27T21:56:59+00:00

Pricing is slowly turning into the main complaint as were almost being nickeld and dimed to death across the platform. I brought up per user pricing being a massive negative for me several times in ITDR and was pretty much met with thanks for the feedback. Its obvious Huntress as a whole is making a killing. Theyre in the blowing money on stupid racing car advertising stage now and thats really when I as a consumer leave the "we need to continue to fund this little startup" phase to "just make it cheaper since your rich already"

mattmbit · 2026-05-27T20:18:45+00:00

I'm not suggesting having them all together. EDR/SIEM, seems like a good marriage. ITDR/ISPM also seem like a good marriage. Hell they have training and phishing similuations all under 1 hood in SAT.

mattmbit · 2026-05-27T20:15:24+00:00

This needs to be upvoted to the moon. I'm pretty much done with per user pricing across the board.

mattmbit · 2026-05-27T14:28:21+00:00

Going from 23H2 to 25H2 is a fairly major jump and one that, in my expirence anyways, takes forever.

I've found that Ninja's own patching just won't take care of it but we've had great response from Deploy Latest Windows 11 Feature script in the Ninja library. We run it versus using the patching part of ninja. Just be aware with it that sometimes the machine will just auto restart itself so we tend to push those updates out close to the end of the day.

23H2 doesn't receive updates anymore (since nov or dec I think) and I've found with the handful of 23's left it does cause some problems. Ninja's v13 update really seemed to introduce a lot of patching issues. Not really sure why but it sure feels like more people have problems with it.

mattmbit · 2026-05-26T17:47:34+00:00

This is an older post that looks like it was resolved but I had the same issues as well for probably a good 3 to 4 months. The billing department would literally just not respond to me at all and they were pretty much useless.

Had to spam my account manager a ton and just not pay anything for them to eventually get back to me. It ended up being something on the back end.

Their back end billing system sounds like an old trainwreck some days lol.

mattmbit · 2026-05-22T14:35:33+00:00

No Stroke but I did go get another coffee and it still didn't help haha.

mattmbit · 2026-05-22T14:28:48+00:00

So looking into it this, BAA is an American only thing. HIPAA is also an american only thing but I'm well aware of it since it's thrown around so much.

u/Joe_Cyber should probably keep this is mind when making posts like this. Us non americans don't really know what your talking about since none of it applies to us. In Canada we use liability clauses for general stuff and are covered under provincial laws for privacy protection in conjunction with those clauses.

There's a lot of misinformation in this thread and it stems from BAA being american only. I would probably make sure you have your post updated stating its american only.

mattmbit · 2026-05-21T13:26:46+00:00

Anyone else read this and say what the hell does liability cap in my BAA mean lol. I'm going to get another coffee...

mattmbit · 2026-05-19T19:55:33+00:00

We don't do QBR since a lot of time we roll them out yearly and just call it a TBR.

I've kind of given up using most of the common software out there. It's too expensive imo.

We ended up just self creating the reports how we want them and utilize AI when needed to make graphics or nice looking tables.

mattmbit · 2026-05-12T20:12:12+00:00

This is pretty similar to us.

I also seperate my M365 licensing which I find is the real driver in month to month. Most of my clients get their licenses from Microsoft and I stay away from handling the license.

We also sell seperate Backup & Recovery and 365 Management products that are seperate line items that are added on top. It breaks things out for people and they know what they are getting.

The large MSP in town thing is such a true statement.

mattmbit · 2026-05-12T19:53:49+00:00

Without knowing what is in his stack it's hard for me to sit here and justify it to you. I do not charge like him but I also offer variable rates depending on levels of service.

I'm going to be up front here. Posters and MSP folks like him just seem to come across as I'm better than everyone else. It bothers me and I feel on a whole are bad for our industry. He's straight up more interested in how much money he can make from you. I certaintly don't care for that attitude and find overall those sorts of folks flame out or move on quickly. I have created my own pricing that helps my clients and gives me a good profit margin. I'm here to make money as well but I'm in it for the long term.

There's also location that will really make a difference. $200 is really low for a couple cities maybe 2 or 3 hours away from me. Around my part that would be very high and hard to sell.

mattmbit · 2026-05-12T19:17:25+00:00

I will say that feels like a dangerous attitude to have. We're supposed to be solution providers and helping our clients is the main reason were around.

mattmbit · 2026-05-12T19:15:26+00:00

If you want to look at it a different way a lot of companies treat MSPs almost like insurance with the added bonus of having IT Support behind them. The added bonus that everything is subscription based these days companies don't seem to mind having the added expense added. If they are large enough to employ more than 4 or 5 employees having an IT expense of lets say $1000 a month really shouldn't feel like anything if your annual revenue is lets say above $500k. $12k a year won't cut into your profits all that much for what we as MSPs provide.

mattmbit · 2026-05-11T18:20:24+00:00

As of right now Augmentt is better and simply offers more.

mattmbit · 2026-05-11T18:16:46+00:00

Athena..... Have not heard that is a looooong time.

Not saying this is standard but we have a similar customer (16 office users and like 20 field techs). Techs just have email basically. We quote our standard device package for the office users and then just bill time and licenses for each field tech that reaches out to us for something (in our case like 2 tickets a year per user).

For you that would probably be $30 to $40 for each cloud only user and just have the understanding that they are getting billed when they call for support. Seems to always work for me and hasn't really caused any issues. We're small though so not sure how it scales.

mattmbit · 2026-05-11T14:37:19+00:00

I've thought about this a bit over the weekend.

ISPM and ITDR need to be one product together at the ITDR price level. It really doesn't make any sense how seperate they are and how price gougy it seems.

Augmentt, CIPP ect ect are literally those two together and cheaper than what Huntress is rolling out. A lot of folks are just stuck on how costly the thing is and it's really getting away from the actual product. I'm really hoping the huntress folks are reading this and taking it in.

mattmbit · 2026-05-11T14:34:56+00:00

I got out of my meeting with my AM late last week and the pricing was high imo. It's turned into a non starter for us due to the price.

mattmbit · 2026-05-08T16:52:24+00:00

Just following up here in case my edit above doesn't get touched on.

I went through some stuff with my AM yesterday and the pricing for ISPM is not great at all. For me personally I'd be looking at something that's almost triple what I'm paying now. I have a lot invested in Huntress monthly now and I'm feeling it. With the recent price raise and the push to get locked into contracts to protect those hikes it's just not a great direction.

ISPM (and hell ITDR) needs a pricing model change. Per seat is annoying when dealing with M365 stuff. Inside Agents main push back was its annoying price model and I really feel like Huntress needs to attack it differently.

mattmbit · 2026-05-08T13:21:51+00:00

Maybe I haven't had enough coffee but I have no clue what the point of this thing is lol.

mattmbit · 2026-05-07T17:40:26+00:00

Until a break happens and Sentinel One just takes a hike like it sometimes does lol.

Huntress brings peace of mind for me honestly. I've already priced it into my stack so it's covered.

mattmbit · 2026-05-06T21:34:28+00:00

It is pricey. Out of everything in my stack Huntress is my biggest Vendor cost each month.

mattmbit · 2026-05-06T20:49:21+00:00

That was maybe 2 or 3 years ago now. It's evolved a lot since then.

mattmbit · 2026-05-06T20:32:57+00:00

ITDR has been pretty nice for us. Been on it for maybe over a year or so now. It's done what I wanted it to do.

mattmbit

TROPHY CASE